Logistics Coordinator

Surgical Science is the leading supplier of medical training simulators for surgery and imaging. Our training systems are used by medical training centers and institutions worldwide for practice, validation, and certification of students, surgeons, and medical doctors.

About the Organization

Surgical Science is a simulation company – supplying virtual reality simulators and stand-alone software for medical training to hospitals as well as to the medical device industry. The headquarters are in Gothenburg, with additional offices in Stockholm, Tel Aviv, China, Cleveland, and Seattle.

The virtual reality simulators are used by medical training centers and institutes worldwide for practice, validation and certification of students, surgeons, and medical doctors. Projects are also run with industrial partners in MedTech, for example to supply software for brand-specific robotic surgery training.

Surgical Science as Your Employer

Surgical Science is a global and continuously expanding organization. You will be a part of a dynamic and creative environment. We make sure to make room for all employees to influence and contribute with their own experience and knowledge. We are confident that diversity is crucial for innovation and growth. We invite you to be part of this exciting journey!

Surgical Science provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Title: Logistics Coordinator

Job Summary:

Surgical Science brings world-class simulators to physicians across the globe. We are seeking a dedicated and detail-oriented Logistics Coordinator to join our Customer Support team. In this role, you will be responsible for analyzing and optimizing our logistical procedures to ensure efficient and cost-effective operations. You will monitor shipments, costs, timelines, and productivity, ensuring that our logistics processes run smoothly and meet our high standards.

As a Logistics Coordinator, you will be the primary point of contact for customer queries related to deliveries, providing exceptional customer service and ensuring timely and accurate responses. You will work closely with product managers, sales teams, and customer service representatives to develop and implement logistics plans that support our North American operations.

Your understanding of our products, personnel roles, and events will be crucial in assembling effective logistics plans. You will apply this knowledge to coordinate with various departments, ensuring that all logistical needs are met and that our operations are aligned with company goals.

Salary will commensurate based on experience and the meeting of applicable qualifications.

Supervisory Responsibilities:

Duties/Responsibilities:

• Analyzing and optimizing logistical procedures.
• Monitoring shipments, costs, timelines, and productivity.
• Answering customer queries and coordinating customer deliveries.
• Understanding company products, personnel roles, and events to best assemble a plan to support all our North American logistics.
Applying this understanding by working with product managers, sales, and customer service.

Qualifications:

• Prior experience with logistics preferred.
• Careful attention to details.
• Customer Service Orientation.
• Ability to manage many projects at one time.
• Strong communication skills (written and oral).
• Computer skills, including MS Office products.
• Exhibit/event industry knowledge.
• Planning, prioritizing, and organizing.
Teamwork and collaboration.

Benefits:

Medical, Dental & Vision Coverage

401K Match

Paid Maternity/Paternity Leave

Unlimited Flex Time Off

Short-term Disability

Long-term Disability

Life Insurance

Location:

Cleveland, Ohio

Language:
Fluent in English, written and oral. Knowledge of other major languages is merit.

Physical Requirements:

• Frequent travel including weekends.
• Must be able to lift 25-50 lbs. at times.