What are the responsibilities and job description for the Service Receptionist BDC/Warranty Admin Assistant/CX Remote Coordinator position at Surprise Ford?
Dealership in the West Valley is seeking a self-motivated, enthusiastic and hardworking person to fill this role.
looking for an experienced Service receptionist & Warranty Admin Assistant.
Qualifications:
looking for an experienced Service receptionist & Warranty Admin Assistant.
Qualifications:
- Applicants must be familiar with the multi-line phone system.
- Organized with the ability to multitask.
- Windows proficient (Word, Excel, Powerpoint)
- Flexible and full-time.
- Demonstrate the capacity to function in a team environment or individually.
- Have excellent customer service skills.
- Work well under pressure
- Must maintain a professional appearance and a neat, organized work area.
Responsibilities:
- Processes warranty claims and all paperwork to ensure proper documentation on a timely basis.
- Verifies criteria required by factory or distributor.
- Reconciles all warranty receivables with payments through the appropriate accounting schedule.
- Posts credits on computer.
- Resubmits all rejected claims promptly or receives authorization to write them off.
- Follows up on payment of outstanding claims.
- Tracks warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.
- Files and maintains all service records as required by the warrantor.
- Keeps informed of all factory recalls and bulletins.
- Assists with body shop warranty claims as needed.
- Assists with the cashier and telephone duties as needed.
- Assists with any clerical needs as directed by the fixed operations manager or the controller.
- Inbound & Outbound Service Department Phone calls
- Check in/Out Service Rental Cars & Manage Service Rental Fleet
- Manage Customer Vehicle Pickup & Delivery Schedule
- Manage Scheduling & Dispatching Mobil Van
Requirements:
- Applicants must be 18 years (or older).
- Maintains a professional appearance and a neat work area.
- Other tasks as assigned.
- Must be a team player
Benefits:
- 401K.
- Paid Vacation.
- Medical Insurance.
- Dental Coverage.
- Vision Care.
- Flexible Schedule.
- On-Site Medical Clinic for employees and their family.
- Employee Discounts and more.
DATA ENTRY WORK FROM HOME - REMOTE WORK AT HOME CUSTOMER SERVICE
Remote Work! -
Phoenix, AZ
Work from Home/Remote Customer Service / Data Entry Clerk
Remote Career -
Phoenix, AZ
ADMINISTRATIVE CLERK - ADMINISTRATIVE ASSISTANT - EXECUTIVE - WORK FROM HOME REMOTE
Sky Remote -
Phoenix, AZ