What are the responsibilities and job description for the Client Engagement Specialist position at Surya Carpet?
Customer Experience Role Overview
As a Customer Care Associate, you will play a vital role in enhancing the customer experience by addressing customer inquiries, resolving issues, and providing accurate information. You will engage directly with customers via phone and email, processing orders with exceptional service and partnering with others in a team-based environment to resolve customer issues. In this fast-paced role, you will handle multiple tasks simultaneously, utilizing various applications and programs to solve problems and document actions taken. Your primary objective will be to deliver outstanding customer experiences by resolving issues efficiently, effectively, and with professionalism. You will work closely with internal partners to ensure seamless communication and problem resolution. As a representative of Surya Inc., you will embody our values of excellence, integrity, and teamwork.
Key Responsibilities:
* Engage directly with customers via phone and email to answer their questions and resolve inquiries
* Process orders with exceptional service while resolving concerns and questions by researching customer issues thoroughly and communicating options for resolution
* Partner with others in a team-based environment to resolve customer issues
* Provide internal and external customers with accurate and complete information
* Handle highly escalated situations with professionalism, empathy, and positivity
* Utilize multiple applications and programs to solve problems and document actions taken
* Clearly communicate problem resolution steps to reassure customers and follow up in a timely manner with customers and internal partners on next steps
Requirements:
To excel in this role, you should have at least 2 years of customer service experience and proficiency with Microsoft Office Suite, including Excel, Outlook, and Word. Experience with Dynamics AX, STORIS, and/or ticketing systems is a plus. You should be flexible, adaptable to change, and capable of working effectively in a fast-paced environment where quick reaction time and problem-solving are critical to success. You should also possess strong interpersonal and communication skills, excellent written and verbal expression, a customer-centric mindset, and a professional appearance and work ethic.
About the Ideal Candidate
We are seeking a skilled and motivated individual who is passionate about delivering exceptional customer experiences. You should have a proven track record of success in customer service roles, with a focus on resolving complex issues and exceeding customer expectations. You should be proficient in using various software applications, have excellent communication skills, and be able to work effectively in a team environment. If you are a results-driven individual who is committed to excellence and has a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.
As a Customer Care Associate, you will play a vital role in enhancing the customer experience by addressing customer inquiries, resolving issues, and providing accurate information. You will engage directly with customers via phone and email, processing orders with exceptional service and partnering with others in a team-based environment to resolve customer issues. In this fast-paced role, you will handle multiple tasks simultaneously, utilizing various applications and programs to solve problems and document actions taken. Your primary objective will be to deliver outstanding customer experiences by resolving issues efficiently, effectively, and with professionalism. You will work closely with internal partners to ensure seamless communication and problem resolution. As a representative of Surya Inc., you will embody our values of excellence, integrity, and teamwork.
Key Responsibilities:
* Engage directly with customers via phone and email to answer their questions and resolve inquiries
* Process orders with exceptional service while resolving concerns and questions by researching customer issues thoroughly and communicating options for resolution
* Partner with others in a team-based environment to resolve customer issues
* Provide internal and external customers with accurate and complete information
* Handle highly escalated situations with professionalism, empathy, and positivity
* Utilize multiple applications and programs to solve problems and document actions taken
* Clearly communicate problem resolution steps to reassure customers and follow up in a timely manner with customers and internal partners on next steps
Requirements:
To excel in this role, you should have at least 2 years of customer service experience and proficiency with Microsoft Office Suite, including Excel, Outlook, and Word. Experience with Dynamics AX, STORIS, and/or ticketing systems is a plus. You should be flexible, adaptable to change, and capable of working effectively in a fast-paced environment where quick reaction time and problem-solving are critical to success. You should also possess strong interpersonal and communication skills, excellent written and verbal expression, a customer-centric mindset, and a professional appearance and work ethic.
About the Ideal Candidate
We are seeking a skilled and motivated individual who is passionate about delivering exceptional customer experiences. You should have a proven track record of success in customer service roles, with a focus on resolving complex issues and exceeding customer expectations. You should be proficient in using various software applications, have excellent communication skills, and be able to work effectively in a team environment. If you are a results-driven individual who is committed to excellence and has a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.
