What are the responsibilities and job description for the Customer Support Advocate position at Surya Carpet?
About the Job
Surya Inc. is seeking a highly motivated and experienced Customer Care Associate to join our team. As a Customer Care Associate, you will be responsible for providing exceptional customer experiences by engaging directly with our customers via phone and email. You will process orders with exceptional service, resolve inquiries and concerns, and partner with others in a team-based environment to resolve customer issues. Your primary goal will be to provide accurate and complete information to internal and external customers while resolving issues efficiently and effectively. Additionally, you will be responsible for handling highly escalated situations with professionalism, empathy, and positivity. You will utilize multiple applications and programs to solve problems and document actions taken. Finally, you will clearly communicate problem resolution steps to reassure customers and follow up in a timely manner with customers and internal partners on next steps.
Responsibilities:
* Engage directly with customers via phone and email to answer their questions and resolve inquiries
* Process orders with exceptional service while resolving concerns and questions by researching customer issues thoroughly and communicating options for resolution
* Partner with others in a team-based environment to resolve customer issues
* Provide internal and external customers with accurate and complete information
* Handle highly escalated situations with professionalism, empathy, and positivity
* Utilize multiple applications and programs to solve problems and document actions taken
* Clearly communicate problem resolution steps to reassure customers and follow up in a timely manner with customers and internal partners on next steps
Requirements:
To excel in this role, you should have at least 2 years of customer service experience and proficiency with Microsoft Office Suite, including Excel, Outlook, and Word. Experience with Dynamics AX, STORIS, and/or ticketing systems is a plus. You should be flexible, adaptable to change, and capable of working effectively in a fast-paced environment where quick reaction time and problem-solving are critical to success. You should also possess strong interpersonal and communication skills, excellent written and verbal expression, a customer-centric mindset, and a professional appearance and work ethic.
Surya Inc. is seeking a highly motivated and experienced Customer Care Associate to join our team. As a Customer Care Associate, you will be responsible for providing exceptional customer experiences by engaging directly with our customers via phone and email. You will process orders with exceptional service, resolve inquiries and concerns, and partner with others in a team-based environment to resolve customer issues. Your primary goal will be to provide accurate and complete information to internal and external customers while resolving issues efficiently and effectively. Additionally, you will be responsible for handling highly escalated situations with professionalism, empathy, and positivity. You will utilize multiple applications and programs to solve problems and document actions taken. Finally, you will clearly communicate problem resolution steps to reassure customers and follow up in a timely manner with customers and internal partners on next steps.
Responsibilities:
* Engage directly with customers via phone and email to answer their questions and resolve inquiries
* Process orders with exceptional service while resolving concerns and questions by researching customer issues thoroughly and communicating options for resolution
* Partner with others in a team-based environment to resolve customer issues
* Provide internal and external customers with accurate and complete information
* Handle highly escalated situations with professionalism, empathy, and positivity
* Utilize multiple applications and programs to solve problems and document actions taken
* Clearly communicate problem resolution steps to reassure customers and follow up in a timely manner with customers and internal partners on next steps
Requirements:
To excel in this role, you should have at least 2 years of customer service experience and proficiency with Microsoft Office Suite, including Excel, Outlook, and Word. Experience with Dynamics AX, STORIS, and/or ticketing systems is a plus. You should be flexible, adaptable to change, and capable of working effectively in a fast-paced environment where quick reaction time and problem-solving are critical to success. You should also possess strong interpersonal and communication skills, excellent written and verbal expression, a customer-centric mindset, and a professional appearance and work ethic.
