Microsoft Teams and AV Systems Engineer

SFA is seeking a qualified Microsoft Team and AV Supports Engineer for our Maryland based client.

Requires 3 days onsite per week in Laurel, MD

Overview:

Oversees the daily operations of client's Audio-Visual systems and services. This role encompasses the analysis, design, implementation, and ongoing support of the organization's AV infrastructure. The engineer will collaborate directly with customers and key decision-makers to provide expert solutions, recommendations, and strategic plans for AV network requirements. Additionally, they will mentor team members, guiding them in their responsibilities. Staying current with industry trends and best practices, the Audio-Visual Systems Engineer is tasked with developing and maintaining a modern AV network that prioritizes speed, functionality, security, and cost-efficiency. They will approach each project creatively and innovatively to drive forward-thinking solutions. Maintain comprehensive documentationof Microsoft Teams Rooms (MTR) configurations, settings, and user guides. Lead and participate in MTR deployment projects, including planning, scheduling, and execution. Experience deploying MS Teams globally, refreshing meeting room technology, and replacing it with Teams. Experience working with Android, Windows, Intune, and MDM (mobile device management). Work with the audio-visual suppliers providing equipment for the meeting rooms.

Duties and Responsibilities:

Maintain comprehensive documentation of Microsoft Team Room (MTR) configurations, settings, and user guides.
Manage daily Microsoft Teams Admin Center for Teams devices, Endpoint Manager, and Teams Room Manager Services.
Oversee the setup, configuration, and maintenance of MTR and MS Surface HUB devices to ensure a seamless, reliable meeting experience.
Manage device deployments, updates, and security patches; monitor device health and troubleshoot technical issues.

Collaborates with IT, facilities, and vendors to optimize room configuration, troubleshoot connectivity issues, and ensure a secure, user-friendly environment.
Provide user training and technical support, ensuring consistent performance across all meeting spaces.

Generate regular reports on system performance, utilization, and user feedback for continuous improvement.
Support integration with AV hardware
Lead and participate in MTR deployment projects, including planning, scheduling, and execution.
Manage timelines and resources efficiently.
Work with third-party vendors.
Support Remote Site in Prince Georges and Montgomery County
Support Commissions Auditorium
Point of contact for TEAMS when the conference room is in the stage of designing the meeting room.
Experience/knowledge working with Android, Windows, Intune, and MDM (mobile device management)
Work with the audio-visual suppliers providing equipment for the meeting rooms

Education

Associate degree in Audio Visual Engineering/Technology or equivalent, OR five additional years of relevant professional audio-visual experience

General Experience:

Experience providing excellent customer service support with audiovisual systems.
Self-motivated and willing to take initiative to solve problems proactively.
Skill in documenting systems and procedures.
Proven experience in deploying and managing Microsoft Teams Rooms (MTR) in a large enterprise environment
Strong understanding of Microsoft Teams, Office 365, and audiovisual conferencing technologies
Experience/knowledge working with Android, Windows, Intune, and MDM (mobile device management)
Audio Visual experience
Proficiency in network troubleshooting, endpoint management
Excellent communication skills, both written and verbal
Strong problem-solving and analytical abilities
Customer-focused attitude with a commitment to delivering exceptional user experiences
Ability to work independently and collaboratively in ateam environment
Experience/knowledge working with Android, Windows, Intune, and MDM (mobile device management)

Specialized Experience:

Microsoft Teams Room
Microsoft Surface HUB
Lighting Systems
Yealink M-Core

Skills Set:

MS Teams Support Engineer who knows the ins and outs of meeting rooms