What are the responsibilities and job description for the Microsoft Teams and AV Systems Engineer - Onsite position at Volitiion IIT?
Position Title: Task Order 16 Microsoft Teams and AV Systems Engineer
Location: 14501 Sweitzer Lane, Laurel, MD 20707
Schedule: Onsite Monday Friday, 8am to 4pm plus one hour lunch
Period of Performance: one year (potential for extension up to five)
Resumes due : 12/17/2024 by 12pm
Interview: Interviews will be performed via TEAMS
Microsoft Team and AV Supports Engineer oversees the daily operations of WSSC's Audio-Visual systems and services. This role encompasses the analysis, design, implementation, and ongoing support of the organization's AV infrastructure. The engineer will collaborate directly with customers and key decision-makers to provide expert solutions, recommendations, and strategic plans for AV network requirements. Additionally, they will mentor team members, guiding them in their responsibilities. Staying current with industry trends and best practices, the Audio-Visual Systems Engineer is tasked with developing and maintaining a modern AV network that prioritizes speed, functionality, security, and cost-efficiency. They will approach each project creatively and innovatively to drive forward-thinking solutions. Maintain comprehensive documentation of Microsoft Teams Rooms (MTR) configurations, settings, and user guides. Lead and participate in MTR deployment projects, including planning, scheduling, and execution. Experience deploying MS Teams globally, refreshing meeting room technology, and replacing it with Teams. Experience working with Android, Windows, Intune, and MDM (mobile device management).
Work with the audio-visual suppliers providing equipment for the meeting rooms
a. Education:
- Associate degree in Audio Visual Engineering/Technology or equivalent, OR five additional years of relevant professional audio-visual experience.
b. General Experience:
- Experience providing excellent customer service support with audiovisual systems.
- Self-motivated and willing to take initiative to solve problems proactively.
- Skill in documenting systems and procedures.
- Proven experience in deploying and managing Microsoft Teams Rooms (MTR) in a large enterprise environment
- Strong understanding of Microsoft Teams, Office 365, and audiovisual conferencing technologies
- Experience/knowledge working with Android, Windows, Intune, and MDM (mobile device management)
- Audio Visual experience
- Proficiency in network troubleshooting, endpoint management
- Excellent communication skills, both written and verbal
- Strong problem-solving and analytical abilities
- Customer-focused attitude with a commitment to delivering exceptional user experiences
- Ability to work independently and collaboratively in a team environment
- Experience/knowledge working with Android, Windows, Intune, and MDM (mobile device management)
c. Specialized Experience
- Microsoft Teams Room
- Microsoft Surface HUB
- Lighting Systems
- Yealink M-Core
d. Skillset
MS Teams Support Engineer who knows the ins and outs of meeting rooms
Duties / Responsibilities
- Maintain comprehensive documentation of Microsoft Team Room (MTR) configurations, settings, and user guides.
- Manage daily Microsoft Teams Admin Center for Teams devices, Endpoint Manager, and Teams Room Manager Services.
- Oversee the setup, configuration, and maintenance of MTR and MS Surface HUB devices to ensure a seamless, reliable meeting experience.
- Manage device deployments, updates, and security patches; monitor device health and troubleshoot technical issues.
- Collaborates with IT, facilities, and vendors to optimize room configuration, troubleshoot connectivity issues, and ensure a secure, user-friendly environment.
- Provide user training and technical support, ensuring consistent performance across all meeting spaces.
- Generate regular reports on system performance, utilization, and user feedback for continuous improvement.
- Support integration with AV hardware
- Lead and participate in MTR deployment projects, including planning, scheduling, and execution.
- Manage timelines and resources efficiently.
- Work with third-party vendors.
- Support WSSC Remote Site in Prince Georges and Montgomery County
- Support WSSC Commissions Auditorium
- Point of contact for TEAMS when the conference room is in the stage of designing the meeting room.
- Experience/knowledge working with Android, Windows, Intune, and MDM (mobile device management)
- Work with the audio-visual suppliers providing equipment for the meeting rooms
4 Reasons to Join Volitiion IIT, Inc.:
1. Our Commitment to You - We offer competitive pay, multi-year projects, and a list of exciting clients.
2. Work-Life Balance - We work hard; we work smart and have quality time for family and "life."
3. Our Mantra - We treat our consultants the way we want to be treated: with integrity, professionalism, and trust.
4. Career Development - We help you meet your career goals and continuously support your efforts to build your skillset.
Check out our Referral Program!
Volitiion IIT Inc will pay you up to $1000 for every qualified professional that you refer and we place. If you see a position posted by Volitiion IIT Inc. and know the perfect person for the job, please send us your referral.
1. Our Commitment to You - We offer competitive pay, multi-year projects, and a list of exciting clients.
2. Work-Life Balance - We work hard; we work smart and have quality time for family and "life."
3. Our Mantra - We treat our consultants the way we want to be treated: with integrity, professionalism, and trust.
4. Career Development - We help you meet your career goals and continuously support your efforts to build your skillset.
Check out our Referral Program!
Volitiion IIT Inc will pay you up to $1000 for every qualified professional that you refer and we place. If you see a position posted by Volitiion IIT Inc. and know the perfect person for the job, please send us your referral.
Volitiion IIT Inc. is an Equal Opportunity/Affirmative Action Employer.
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