Application Support Engineer (Sydney)

Overview

What’s Susquehanna?  

Susquehanna is a global privately held financial trading firm. Our founders are entrepreneurs with a drive to deeply understand the world around us and to use that understanding to make the best business decisions every day, everywhere.  We don’t rely on hunches. We challenge each other and use our collective wisdom to make optimal decisions under conditions of uncertainty. This approach gives us the edge we need to be the best. At SIG, we have winning down to a science.  

Your role  

As part of our trading technology team, you will perform support, deployment and automate tasks related to the management of Susquehanna’s trading systems throughout the Asia Pacific region.  This role is an integral part of our trading systems development team, collaborating closely with both developers and traders.  

The position offers the opportunity to be involved in scripting and automation tasks to improve the monitoring, management, and deployment of trading systems on both the Windows and Linux operating systems and gives you exposure to the state-of-the-art trading systems.  

What we’re looking for

Your daily tasks will include  

• Becoming a subject matter expert in our in-house trading systems and procedures across Option Market Making, OMS, market data and static/reference data  

• Performing daily monitoring and market pre-open system checks utilizing automation where possible  

• Assisting end-users (traders) with system troubleshooting and training for new system functionality  

• Building and using automation tools/scripting to automate tasks ensuring overall system performance, reliability, and accuracy.  

• Providing a link between developers, traders, external parties (brokers/exchanges/vendors), and various in-house technology teams, ensuring smooth information flow relating to system issues/changes, market data and market connectivity  

• Writing and maintaining technical and user documentation for new/existing systems and procedures.  

• Identifying opportunities for improving the system stability and reliability and the trading environment through improved use of technology  

• Performing manual system pre-release testing, as well as developing automated system tests. 

To be successful in the role you’ll need  

• Degree with a major in Computer Science, or a related technical discipline 

• Minimum of 3 years of commercial experience in the financial industry particularly trading, market making, options, market data, OMS, and/or other related systems 

• An extensive understanding of, and interest in, financial markets, including financial instruments, and market data concepts across equities and derivatives  

• Ability to communicate effectively with a range of technical and non-technical staff across the organisation, as well as external brokers  

• Ability to work under demanding deadlines with changing priorities in a fast-paced trading room environment  

• Knowledge and interest in financial markets, ideally with a focus on derivatives  

 Your technical experience will include  

• Strong experience in application Support, Deployment and Monitoring.  

• Must have strong technical skills in scripting, Python, PowerShell, C# or other programming languages 

• Experience working with instrument static data and/or other Market Data systems & protocols 

• Experience in both Windows and Linux operating systems   

• Experience in messaging systems, and debugging network issues/protocols such as TCP, multicast, would be highly regarded.  

We’d love if you also have  

• Experience supporting a trading environment and working with traders  

• Experience supporting and troubleshooting technologies such as Kafka streaming and Gigaspace in-memory caches 

• Experience using and enhancing monitoring systems such as Grafana, Nagios/CheckMK, Elastic search 

• Experience with task scheduling tools, such as Tidal and Airflow. 

What we offer  

• Our technology team provides the opportunity to work with smart people who are genuinely interested in the work they do and always solving interesting problems. Our people are open to new ideas and encouraged to think outside of the box  

• We take ownership of the applications we develop, from start to finish. We work on several projects at a time, and stay involved in the entire life cycle of each one  

• A casual dress code - shorts are the fashion in the summer!  

• Fully stocked kitchen with breakfast and lunch served daily  

• Employee wellness programs and mental health support initiatives for all SIG employees and their families.

Susquehanna does not accept unsolicited resumes from recruiters or search firms. Any resume or referral submitted in the absence of a signed agreement will become the property of Susquehanna and no fee will be paid.