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Reception and Employee Experience Specialist

Susquehanna International Group
Narberth, PA Full Time
POSTED ON 2/23/2025
AVAILABLE BEFORE 5/19/2025

Overview

We are seeking a dynamic Front Desk Receptionist / Employee Experience Coordinator to join our collaborative team at Susquehanna. In this role, you will serve as our #1 ambassador, welcoming visitors and candidates while enhancing our workplace culture through thoughtful design and engagement initiatives.

In this role you will :

  • Greet and direct visitors, answer inquiries, arrange transportation, guides guests within Susquehanna, and assist with luggage storage as needed
  • Collaborate with employees to gather feedback on services and design initiatives
  • Contribute to idea generation for enhancing workplace experiences
  • Assist with the design and production of business cards, recruiting materials, digital displays, and other visual communications
  • Answer phones, manage emails, conduct office tours, and provide general administrative assistance
  • Work closely with Marketing, Recruiting, Executive Assistants, and Building Support Services
  • Provide back-up support for Travel Services during high-volume period or staff absences
  • Standard working hours are 8 : 30am – 5 : 30pm

What we’re looking for

  • 2 years of experience in a customer-focused environment
  • A warm, welcoming personality with strong interpersonal skills to build relationships with employees and visitors
  • Highly detail-oriented with the ability to manage multiple tasks in a fast-paced environment
  • A passion for design, ideally experience with graphic design or related coursework
  • Excellent writing and verbal communication abilities to convey ideas clearly and effectively
  • Willingness to assist in ad hoc projects and collaborate with team members to enhance employe experiences
  • Ability to handle time-sensitive and confidential information with professionalism and discretion
  • Proficiency in Microsoft Office Suite, including Word and Excel
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