Regional Operations Manager

Description

JOB SUMMARY: In a fast-paced, multi-state organization, the Regional Manager, in partnership with the operations leadership team, will oversee training and development of our front-of-house (FOH) and back-of-house (BOH) teams through the implementation of systems, standard operating procedures (SOPs), and training programs to ensure consistency at all locations. They will be responsible for maintaining consistent service standards, optimizing guest experience, and fostering a culture of positivity and accountability with self, peers, and team members. 

ESSENTIAL FUNCTIONS & RESPONSIBILITIES: 

? Provide expert guidance and leadership to GM’s, EC’s, AGM’s and SC’s teams across multiple locations, driving operational excellence. 

? Lead and oversee training for new GM’s, EC’s, AGM’s and SC’s. 

? Provide coaching and mentoring to improve knowledge, skills, and abilities of the whole house leadership team and their respective team members. 

? Lead, teach, support and coach leadership team to achieve business plan and financial budget. ? Develop and implement SOPs, along with training videos and materials, to elevate service, product knowledge, skill refinement, hospitality, and consistent guest experience across all stores. 

? Assist with developing standardized schedules and staffing pars for each store in partnership with leadership and budgets. 

? Develop and launch skills assessment templates/tools for initial and continued analysis of teams. ? Implement necessary changes within the store setup, service and culinary processes to maintain and create overall efficiency and improved guest satisfaction. 

? Oversee and manage service standards, inventory evaluation, cost control, and store-level audits. ? Work closely with leaders to optimize labor costs, inventory management, and service efficiencies while maintaining high-quality guest experience. 

? Conduct regular inspections and audits to uphold service, hospitality, health, sanitation, cleanliness and organization standards throughout the entire restaurant. 

? Ensure compliance with all relevant health, fire, safety, and regulatory standards, as well as company policies and procedures. 

? Analyze whole house operations and performance across all locations, reporting results and opportunities to leadership. 

? Partner with the beverage and culinary team to support menu development and in-store rollouts.

? Work with all direct report leaders and HR/Recruitment to proactively communicate staffing needs and gaps as well as opportunities to develop current team members through career development paths. 

? Partner with in-store leadership to manage performance and development of each store's teams. ? Respond rapidly to emergencies and highly complex challenges. Communicate immediately with the senior leadership team. 

? Utilize interpersonal skills to effectively manage communication and working relationships between all departments within the organization. 

? Supervise and direct the work of team members in the restaurants, leading with respectful honesty. 

? Implement strategies to drive continuous improvement. 

? Provide support to restaurants for training, vacation coverage, and general back-up for store level leadership in their absence, as determined by the needs of the business for interim leadership. 

? Other duties as assigned. 

KNOWLEDGE, SKILLS, & ABILITIES 

? 10 years of hospitality experience working in a high-volume, guest-focused environment. ? 5 years of FOH leadership experience. 

? Experience in a multi-unit environment, with knowledge of FOH and BOH operations and financial reporting required. 

? Knowledge of service management and profit and loss. 

? Ability to travel up to 50% of the time or more. 

? Valid Food Handlers and OLCC/ServSafe certification required. 

? Maintain strict job-related confidentiality, attend training as necessary, manage workload, and prioritize tasks. 

? Model leadership and work ethic by demonstrating objectivity, neutrality, and calmness under pressure. 

? Actively solicit input, provide evaluation, and offer constructive feedback when necessary. ? Excellent interpersonal skills, including the ability to manage communications, learn quickly, and build relationships with all levels of the organization. 

? Ability to handle multiple demands, work under pressure, and meet deadlines. ? Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation. 

? Must comply with all company and departmental policies and procedures. 

? High integrity and openness. 

? Highly motivated with an inquiring mind and passion for excellence. 

CONFIDENTIALITY: Due to the sensitive nature of the information dealt with, all job-related information will be held in strictest confidence unless otherwise directed by the VP-CHRO.

Physical Demands and Working Environment: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 

Environment: Work is performed primarily in a restaurant setting with extensive public contact and frequent interruptions. 

Physical: Primary functions require sufficient physical ability and mobility to work in a restaurant setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. 

It is the policy of Sustainable Restaurant Group that qualified individuals with disabilities are not discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is further the policy of Sustainable Restaurant Group to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. Sustainable Restaurant Group is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position they desire, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the HR Department.