What are the responsibilities and job description for the Program Director / Senior Program Manager position at Sutherland Digital Services Inc?
Job Details
Job Title: Program Director / Senior Program Manager Digital Transformation & SAP Implementation Project
Location: Miami, FL (Onsite)
Position Overview:
The Program Director / Sr. Program Manager will provide strategic leadership and hands-on program management for the digital transformation. This includes overseeing the SAP S4HANA IS-Oil, SAP CRM, Avalara tax engine, and Data Lake implementation. The ideal candidate will possess a combination of strategic thinking, technical expertise, and experience in managing large-scale, enterprise-level projects. This role will ensure that the transformation is delivered on time.
Key Responsibilities:
- Program Leadership & Governance:
- Lead and manage the overall digital transformation program which includes the SAP implementation, Data Lake development, CRM solution, and the integration of Avalara.
- Define and execute the program governance model, ensuring clear decision-making, accountability, and communication across all levels of the project.
- Act as the main point of contact for senior leadership, guiding the program s strategic direction and ensuring it aligns with organizational goals.
- Oversee the development of project plans, define milestones, and track the overall progress of the digital transformation efforts.
- Establish and manage risk management processes to proactively identify, track, and resolve program risks and issues.
- Stakeholder Management & Communication:
- Collaborate with business and technology stakeholders to understand and document requirements, ensuring that the solution meets the needs of the organization.
- Maintain regular communication with senior executives, providing status updates, escalation management, and highlighting critical program issues.
- Ensure seamless communication and alignment between business teams, IT teams, and third-party vendors (e.g., SAP consultants, Avalara, Data Lake vendors).
- Project Execution & Delivery:
- Direct and oversee all aspects of the SAP S4HANA IS-Oil, SAP CRM, Avalara tax engine, and Data Lake implementations.
- Coordinate with cross-functional teams to deliver projects on-time and within scope, including resource allocation, timeline management, and budget oversight.
- Ensure that the solutions are integrated effectively, considering business processes, data strategy, and IT infrastructure.
- Oversee the design, development, and deployment of custom-built workbenches tailored to AEG Fuels business requirements.
- Risk & Issue Management:
- Proactively identify risks to the program s success and develop mitigation plans.
- Lead issue resolution processes, ensuring quick and effective resolution of blockers, changes, and adjustments to the project plan.
- Regularly track and report on program performance, providing transparency and keeping key stakeholders informed.
- Data Strategy & Intelligence:
- Oversee the Data Lake initiative, ensuring alignment with AEG Fuels' overall data strategy and ensuring integration with business intelligence and reporting tools.
- Ensure the new data architecture supports advanced analytics and provides the company with meaningful insights for decision-making.
- Team Leadership & Mentorship:
- Lead a cross-functional team, providing guidance, motivation, and mentoring to ensure a collaborative and high-performance environment.
- Establish clear objectives for each phase of the project and hold teams accountable for meeting those objectives.
- Support career development within the team and ensure that the project team has the necessary skills, resources, and support to succeed.
- Post-Implementation Support:
- Provide guidance during the post-implementation phase, ensuring the transition to operational teams and business users is seamless.
- Oversee the transition of the new ERP system, CRM, and data tools into business-as-usual operations, ensuring adoption across the organization.
- Collaborate with business units to continuously evaluate system performance and identify optimization opportunities.
Required Qualifications:
- Experience:
- 15 years of experience leading large-scale digital transformation initiatives, specifically in ERP implementations, data strategy, and CRM systems.
- Deep experience with SAP S4HANA IS-Oil, SAP CRM, Data Lake design, and integrations.
- Proven track record in managing and delivering cross-functional enterprise projects that involve business and technology alignment.
- Experience with Avalara tax engine integration is highly desirable.
- Strong vendor management skills and experience with working in a multi-vendor environment.
- Skills & Competencies:
- Extensive knowledge of project management methodologies (Agile, Waterfall, Hybrid).
- Strong leadership and organizational skills, with the ability to drive change and lead large, distributed teams.
- Exceptional communication skills, with the ability to communicate complex concepts to both technical and non-technical stakeholders.
- Excellent problem-solving and critical thinking skills.
- Ability to manage large budgets and oversee multiple workstreams with conflicting priorities.
- Certifications:
- PMP (Project Management Professional) or PgMP (Program Management Professional) certification required.
- SAP certifications (e.g., SAP S4HANA, SAP IS-Oil) preferred.
- Agile or Scrum certifications are a plus.
Gopal
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.