SUPERVISING PUBLIC SAFETY DISPATCHER

JOB SUMMARY

The Sutter County Sheriff's Department is currently seeking candidates for a Supervising Public Safety Dispatcher!

Under general supervision, a Supervising Public Safety Dispatcher directs and supervises a shift of Public Safety Dispatchers in the Sheriff's Department's central communications center; receives and transmits emergency and routine voice radio messages; dispatches required equipment and personnel in accordance with established policies and procedures.

EXAMPLE OF DUTIES

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other related duties may be required and assigned.

• Plans, supervises, assigns and coordinates the work of Public Safety Dispatchers engaged in receiving emergency calls and complaints from the public.
• Supervises, directs and evaluates assigned staff, to include handling employee concerns and problems, counseling, disciplining, and completing employee performance appraisals.
• Monitors radio receiver for all communications concerning the Sheriff's Department, including radio traffic of other related safety agencies.
• Receives emergency and other type messages, securing and recording information as to location and nature of emergency or incident; categorizes and prioritizes calls.
• Dispatches appropriate personnel and equipment according to standard operational procedures, instructions from a superior, or by individual judgment.
• Coordinates emergency calls; relays information and requests for assistance involving other public safety agencies.
• Maintains two-way radio communications with emergency cars and other emergency units on assignments.
• Maintains contact with units on assignment, including monitoring status and location of units.
• Conveys information/instructions to caller as necessary to assist until dispatched units arrive on scene.
• Operates a computer aided dispatch (CAD) computer system.
• Obtains information as requested on drivers, vehicles, wanted suspects, and other pertinent data.
• Enters, updates and retrieves information from computer networks relating to wanted persons, stolen property, vehicle registrations, warrants and other information.
• Notifies and keeps staff informed as to emergency situations and general activities.
• Provides assistance, guidance and expertise to staff in resolving questions or problems.
• Provides instruction to new Deputy Sheriffs and Reserve Deputy Sheriffs in general dispatching activities and basic dispatching procedures.
• Acts as receptionist at public information window.
• Performs routine clerical work including data entry, typing, filing, indexing, and maintaining records.
• Maintains radio log and other records on incoming messages and calls.
• Prepares and/or generates various forms, correspondence and documentation.
• Reviews various documentation and processes, forwards, or takes other action as appropriate.
• Maintains current manuals, policies/procedures, bulletins, map books, etc., for reference and/or review.
• Maintains file system of departmental records.
• Maintains inventory of departmental supplies and initiates requests for new or replacement materials.
• Communicates effectively and coherently over radio channels while initiating and responding to radio communications.
• Responds to requests for information or assistance.
• Maintains a knowledge of the geography and street locations of the County.
• Provides training to "new" dispatch personnel.

• Answers the telephone, provides information, takes messages and/or directs calls as appropriate.
• Copies and distributes maps, correspondence, reports, and related documents.

MINIMUM QUALIFICATIONS

Knowledge of: Policies, procedures, techniques and methods utilized in the operation of a public safety communications center; applicable laws and regulations governing public safety and radio communications; laws and regulations involving access to criminal information and other confidential information needed for emergencies; State of California 911 guidelines and operation procedures; computer assisted dispatch hardware and software; radio communications and dispatch equipment; radio communications codes used in public safety work; principles of supervision and training; modern office practices and procedures including filing and record keeping methods; clerical activities related to an organization's programs and operations; basic mathematics; standard office equipment; and basic computer applications and techniques.

Ability to: Plan, organize, direct and evaluate the work of Public Safety Dispatchers; interpret and apply policies and procedures to emergency situations; learn local road system and geographical layout; operate radio communications equipment and utilize radio codes used in public safety work; analyze situations using good judgment and take appropriate and effective action; react quickly, calmly and effectively in emergency or stressful situations; make decisions accurately and rapidly; understand, retain, and transmit data while performing several functions at one time; establish and maintain effective working relationships with employees, department staff, various public agencies, the general public, and others contacted in the course of work; communicate effectively both orally and in writing; prepare and maintain accurate reports and records; perform clerical work of average difficulty; operate standard office equipment; type at 40 words per minute; operate a computer keyboard accurately and with appropriate speed; operate a computer aided dispatch (CAD) computer system; and utilize various software programs relevant to the position.

Education and Experience: Two years of experience performing as a Public Safety Dispatcher II in Sutter County, or three years of experience which would demonstrate possession of the knowledge and abilities listed above, or any combination of education and experience that provides equivalent knowledge, skills, and abilities.

SPECIAL REQUIREMENTS

Essential Duties require the following physical skills and work requirements:
Ability to operate communications equipment by performing multiple hand and foot functions simultaneously; remain calm in emergencies; understand, retain, and transmit data while performing several functions at one time; analyze situations accurately and take effective action; must have normal hearing in both ears; requires sufficient hand/eye coordination to perform semi-skilled repetitive movements, such as typing and data entry. May require the possession and maintenance of a valid California Driver's license.

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Full-time employees are eligible for benefits.
Extra-help employees working more than 30 hours per week MAY be eligible for some benefits.