Veterinary Assistant/CSR - Chimacum Valley, Washington

Veterinary Assistant / Customer Service Representative – Chimacum Valley Veterinary Hospital, Washington

Are you ready to join a team where your quality of life truly matters? At Chimacum Valley Veterinary Hospital, we believe that advocating for human wellness is just as important as ensuring the well-being of our beloved animal patients. We work to build a culture centered on compassion, respect, and mutual support because we know that when our team thrives, our patients thrive too.

Chimacum Valley Veterinary Hospital, part of the Suveto network of hospitals, located in Port Hadlock, Washington, is a progressive, AAHA-certified practice looking for experienced and entry-level veterinary assistants to join our thriving and growing team of creative individuals. We agree that co-creating a healthy work environment is every team member’s responsibility, and so we hold each other responsible to our mission statement: “Promoting Human and Animal Wellness as We Honor the Human-Animal Bond.” Working here isn’t just about a job to us, it’s where we honor our commitment to animals, their caretakers, and to each other -- by cultivating a sense of care and belonging.

We are hiring for a cross-trained position supporting both the doctors in the clinic setting along with supporting the clients at the front desk.

The Responsibilities Include:

• Effectively communicating between all members of staff; functioning as a liaison between clients and medical staff, in a fast-paced environment
• Answering phones to schedule appointments and manage client inquiries
• Using a web-based practice management system to schedule appointments and surgeries, communicate with staff, and manage client requests
• Greeting clients & pets with a smile and welcome voice as they enter our reception area, and checking them in for appointments and drop-off procedures
• Checking clients out after services are rendered; reviewing invoices before collecting payment; auditing medical records for completion and accuracy
• Maintaining detailed medical records and updating patient histories
• Animal care and handling to assist the veterinarian with examinations and procedures using the Fear Free approach
• Administering medications and treatments; collecting and preparing biological samples (blood, urine, feces) for laboratory testing; performing diagnostic imaging, such as X-rays or ultrasounds, under supervision.
• Explaining treatment plans, medication protocols, and aftercare to pet owners; providing grief support to clients dealing with critically ill or deceased pets.
  
  

Qualifications:

• Previous experience working in a veterinary hospital or similar setting is preferred but not required.
• High school diploma or the equivalent is required.
• Knowledge of basic animal care and medical terminology.
• Ability to handle and restrain animals safely and effectively.
• Must be able to lift and carry objects weighing up to 50 pounds or heavier.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Willingness to learn and take directions from veterinarians and senior staff members.
• Compassionate nature and genuine love for animals.
• Should be comfortable with computers and typing when fulfilling CSR duties.
  
  

Schedule

• Fulltime: 4 weekdays or 3 weekdays and a half day Saturday.
  
  

Salary

• Commensurate with experience, starting at $17.50
  
  

Benefits

Our employment package for full-time employees includes paid time off, paid holidays, medical, dental and vision insurance, uniform allowance, pet care discounts, 401K with a true match up to 4%. In addition, all full-time hospital team members receive VSOP® grants, SUVETO’S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP® is an ownership program that tracks the value of the entire Suveto organization.

 

Chimacum Valley Veterinary Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $17.50 - $21.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid parental leave
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance
  
  

Schedule:

• 10 hour shifts
• Rotating half-day Saturdays