What are the responsibilities and job description for the Customer Service Technical Specialist position at Suzano International?
Job Description
\Suzano International is seeking an experienced Field Service Manager to join our team in Pine Bluff, Arkansas. This role is critical in providing technical support to customers, conducting on-site visits, and ensuring customer satisfaction by addressing product-related issues.
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- Conduct on-site technical visits to investigate and resolve customer complaints. \
- Provide hands-on technical support, working closely with customers to troubleshoot issues. \
- Act as a liaison between the customer and internal teams to ensure efficient problem resolution. \
- Develop and implement strategies to reduce the number of customer complaints and improve satisfaction. \
- Travel to customer sites, including Waynesville, NC, and other locations across North America. \
- Maintain detailed records of customer interactions and technical issues. \
