What are the responsibilities and job description for the Field Service Manager position at Suzano International?
Nice to meet you, We Are Suzano!
At Suzano, we believe innovation and sustainability go hand in hand. This union gave rise to a meaningful attitude : innovability, which guides us in thinking outside the box and looking beyond to tackle the challenges of the 21st century. We plant and grow trees. We transform this renewable raw material into innovative and sustainable bioproducts that are part of the everyday life of over 2 billion people. We cultivate life on the sheet of the notebook that teaches children, in the diaper that protects babies, in the biodegradable cup of coffee that does not harm the environment, in absorbent papers and in the convenience of using sustainable packaging.
Get to know us in 2 minutes!
About the Role :
Suzano is expanding its operations in the U.S. and is seeking an experienced Field Service Manager to join our team in Pine Bluff, Arkansas . This role is critical in providing technical support to customers , conducting on-site visits , and ensuring customer satisfaction by addressing product-related issues. The ideal candidate will have a hands-on approach, strong problem-solving skills, and the ability to travel to customer sites across North America , including trips to Waynesville, NC .
What You’re Going to Do :
Customer Support & Technical Assistance
- Conduct on-site technical visits to investigate and resolve customer complaints.
- Provide hands-on technical support , working closely with customers to troubleshoot issues.
- Act as a liaison between the customer and internal teams to ensure efficient problem resolution .
- Develop and implement strategies to reduce the number of customer complaints and improve satisfaction.
Field Service & Operations
Process Improvement & Collaboration
What We Expect from You :
Education & Experience
Skills & Competencies
What We’re Looking For :
We are pleased to offer an attractive compensation and benefits package for this role, which includes :
As a global company, we take pride in our diverse workforce and place a strong emphasis on equal opportunities and diversity. We invite everyone who is enthusiastic about our company to apply, regardless of age, disability, ethnic origin, gender, or religion.
If we have piqued your interest, we look forward to receiving your application.
Proudtobepartof #JoinSuzano
