What are the responsibilities and job description for the Information Technology Specialist position at SV MICROWAVE?
SV Microwave is seeking an energetic and reliable IT support specialist to join our “best in class” information technology team. Our ideal candidate has a positive attitude, is a natural problem solver, and is willing to learn while bringing forth their own ideas and solutions in our fast-paced, team-interactive work environment. Entry-level candidates are welcome to apply.
A successful IT Support Specialist at SV Microwave…
- Is passionate about technology and how it can be applied to our business
- Enjoys helping others and solving complex challenges
- Can clearly communicate ideas in both technical and user-friendly language
- Listens well, treats people with respect, values their input and is honest and transparent
- Is self-motivated and accomplishes assignments with minimal supervision
Responsibilities
- Assists in the day-to-day operation of the entire network.
- Assists network team with configuration and maintenance of company networking resources.
- Ability to troubleshoot Windows workstations, servers, printers, copiers and scanners.
- Diagnoses and resolves software and hardware incidents, including Windows operating systems, across a range of software applications.
- Takes ownership of issues by implementing temporary or permanent fixes with the aim of restoring service to the user as soon as possible; escalating incidents to other team members if necessary.
- Responsible for setup, maintenance, upgrading and rollout of user workstations.
- Maintains up-to-date user account configurations and related security access procedures for both the network and key fob security systems.
- Creates and maintains relevant support documentation in order to assist users in the quick resolution of incidents and to enable users to become more self-sufficient.
- Keeps current with technology growth and advancements of both software and hardware.
- Performs other duties as assigned.
Qualifications
- Fast and independent learner
- Ability to work effectively with people at all levels in our organization
- Organized, capable of managing multiple tasks and able to prioritize appropriately
- Bilingual preferred (English & Spanish)
What we offer
- A meritocracy where a high level of achievement and contribution is rewarded
- Competitive compensation & incentives
- Training and career development
- A start-up atmosphere within a large, established organization
- 401k with a company match plus an additional employer paid contribution
- Healthcare including medical, dental and vision, life and disability
- 15 Days of Paid Time Off & 12 Paid Holidays
- Tuition reimbursement opportunities and education loan repayment assistance
- The stability of a company with a record of strong financial performance
Drug-free Work Environment/An Equal Opportunity Employer: Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity or National Origin.
This position requires access to controlled technology that is subject to US export controls. Qualified candidates must be a US Person (including US Citizen, lawful permanent resident, or protected individual as defined by 8 U.S.C. 1324b(a)(3) or eligible to obtain required authorizations(s) from the U.S. Government.
