Office Manager

SVN The Masiello Group was founded in 1987 to improve the commercial real estate industry for all stakeholders through cooperation and organized competition. With a footprint across Vermont, New Hampshire, and Maine, SVN offers significant geographic coverage and outreach to traditional, cross-market, and emerging buyers and tenants. Our goal is to deliver maximum value to our clients and our team of advisors.

As a company, we are committed to providing a unique level of support to our real estate advisors. At the heart of our advisor support system, is the Office Manager. We seek a highly organized and proactive individual to support the Director and a team of advisors with a wide variety of activities, ranging from office administration, technical support, and marketing. This role is essential to our advisors’ success and the overall success of our company.

Benefits of working at SVN/The Masiello Group:

• Unlimited Paid Time off
• Medical with company-paid HSA
• Dental and Vision Insurance
• 401(k) Plan company match
• Voluntary Critical Illness, Accident, Long-Term Disability and Life/AD&D Insurance plans
• Medical flexible spending/dependent care accounts

Responsibilities/Duties:

Office Administration

• Act as liaison between home office and advisors.
• Greet advisors and clients, direct calls, schedule appointments, organize files and check processing.
• Maintain office supplies and manage inventory.
• Ensure a clean and organized office environment.
• Handle confidential information with discretion.
• Listing Management—Input and update listings across platforms, handle sign installation/removal requests, and close listings.
• Advisor Support—Assist advisors with their client lead management systems, basic IT support, conduct check-ins regularly with advisors.
• License Management—Track and manage licenses for all advisors and send renewal reminders.
• Onboard and offboard advisors for SVN and Masiello systems and train new advisors on office processes and procedures.
• Access Reonomy for monthly reports and specific advisor requests.
• Invoicing and Payment Management—Create and send invoices, track payments and follow up on overdue invoices and update advisors on invoice statuses.
• Oversee local events, including sponsorships, signage, catering, and on-site support.

Marketing/Social Media

• Develop social media content and manage the company’s LinkedIn, Facebook, and Instagram.
• Post blogs, news, and announcements to the website.
• Customize and prepare new client materials and marketing collateral, including flyers, brochures and email campaigns.
• Create personalized materials for advisors and manage PR requests.

CRM Support

• Assist with HubSpot and Rethink CRM systems.
• Ensure data accuracy and help with CRM-related queries.

• Minimum 2 years’ experience as an office manager or 5 years in general office administration.
• Proficient in content creation programs like Adobe InDesign and Canva.
• Familiar with Microsoft Office Suite, Google Suite, HubSpot, and Rethink CRM systems.
• Professional social media management experience and creating marketing materials
• Familiarity with invoicing, payment tracking, and compliance requirements.
• Excellent written and verbal communication and interpersonal skills
• Attention to detail
• Strong organizational and multitasking skills.
• Ability to handle confidential information with discretion.
• Knowledge of commercial real estate, a plus