What are the responsibilities and job description for the Customer Service Representative position at SW Wholesale Foods LLC?
S&W Wholesale Foods is Louisiana’s leading independent food service supplier and is on the Move. We are looking for a Customer Service Representative to join our team! The Customer Service Representative is responsible for interfacing with customers in both in-person, phone and e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
S&W Wholesale Foods is a family-owned, customer-oriented company and we align our progress with your success. We believe in candid communication, being genuine, and working together as one team to achieve our goals.
What you’ll do:
- Portraying a positive company image and engaging in professional and friendly communications with customers
- Answers phones, transfers call and takes messages
- Processing orders by mail, telephone, fax, email, or other employees
- Actively listening to customer needs and inquiries to determine appropriate service actions
- Assisting colleagues and other employees with administrative duties
- Referring any customer questions regarding products or services to the appropriate person
- Performing accurate company-required recordkeeping
- Resolving customer issues to the best of your abilities or directing them to appropriate person to handle their issue.
- Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer.
- Following-up on orders to ensure delivery by specified dates
- Performing other duties as assigned
What you need to succeed:
Required Skills/Abilities:
- Excellent management and supervisory skills.
- Excellent verbal and written communication skills.
- Extensive knowledge of customer service procedures and principles.
- Organized with attention to detail.
- Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
- Time Management: the ability to organize and manage multiple priorities.
- Proficient in Microsoft Office Suite or related software
Minimum Qualifications
- High school diploma or general education degree (GED), 1 - 2 years of related experience and/or training, or equivalent combination of education and experience
- Customer Service Experience
Physical Demands and Work Environment
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times
S&W Wholesale Foods, LLC committed to providing equal employment opportunity for all employees. All employment decisions are made based on business needs and individual qualifications without regard to race, color, religion, national or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, family medical history or genetic information, sexual orientation, gender identity and/or expression, marital status, past or present military service, family or parental status, or any other status protected by law.
Learn more about S&W Wholesale Foods by visiting our website: http://www.s-wfoods.com
