What are the responsibilities and job description for the Representative Customer Service Specialist position at Swain Consultants?
Job Overview
Join our esteemed organization as a Customer Service Representative, where you will expertly manage customer inquiries and address complaints. In this pivotal role, you will be responsible for processing orders and modifications while escalating issues as necessary across various communication channels. The ability to maintain composure in challenging situations and proficiency with computer systems are essential for success.
Key Responsibilities
This role presents an excellent opportunity for advancement within the organization, particularly as you will be responsible for mentoring and managing junior customer service representatives, allowing for both personal and professional growth.
Company Culture And Values
Our company prides itself on fostering a supportive and positive work environment that values professionalism and empathy in all customer interactions. We are committed to creating an inclusive culture where every employee can thrive.
Networking And Professional Opportunities
By joining our team, you will gain access to a network of professionals and opportunities for skill development, enhancing your career trajectory in the customer service field.
Employment Type: Full-Time
Join our esteemed organization as a Customer Service Representative, where you will expertly manage customer inquiries and address complaints. In this pivotal role, you will be responsible for processing orders and modifications while escalating issues as necessary across various communication channels. The ability to maintain composure in challenging situations and proficiency with computer systems are essential for success.
Key Responsibilities
- Uphold a positive, empathetic, and professional demeanor toward customers at all times.
- Respond to customer inquiries promptly and effectively.
- Engage with customers through multiple communication channels.
- Acknowledge and resolve customer complaints efficiently.
- Acquire comprehensive knowledge of our products to accurately address customer inquiries.
- Process orders, applications, forms, and requests with efficiency.
- Maintain meticulous records of customer interactions, transactions, comments, and complaints.
- Collaborate and communicate with colleagues as necessary to enhance service delivery.
- Provide constructive feedback on improving the customer service process.
- Supervise a team of junior customer service representatives, fostering their development.
- Ensure overall customer satisfaction while delivering professional support.
- Exceptional communication abilities.
- Strong problem-solving skills.
- Proficiency in utilizing computers and customer support software.
- Capacity to remain calm under pressure.
- In-depth understanding of our products and services.
- High school diploma, general education degree, or equivalent.
- Experience in customer support or a similar role is preferred.
This role presents an excellent opportunity for advancement within the organization, particularly as you will be responsible for mentoring and managing junior customer service representatives, allowing for both personal and professional growth.
Company Culture And Values
Our company prides itself on fostering a supportive and positive work environment that values professionalism and empathy in all customer interactions. We are committed to creating an inclusive culture where every employee can thrive.
Networking And Professional Opportunities
By joining our team, you will gain access to a network of professionals and opportunities for skill development, enhancing your career trajectory in the customer service field.
Employment Type: Full-Time