Income Maintenance Supervisor I-Family and Children's Medicaid

Swain County Department of Social Services has an opening for an Income Maintenance Supervisor I within the Family and Children's Medicaid Unit.

Typical Tasks: The Supervisor I is responsible for directing the day-to-day activities of the Income Maintenance Caseworkers and assigning work. Constant assessments of the workload are conducted and the staff is organized and/or shifted to meet the demands of the work. Assignments are made in an effort to ensure equitable distribution of workloads. The flow of work must be organized to adequately cover the workloads for absent Income Maintenance Caseworkers and/or vacant positions.
The Supervisor I monitors all time reports and approves all leave for the unit. This position has the responsibility of coordinating coverage of positions when someone is out, on sick leave or annual leave. The Supervisor I is responsible for monitoring work to ensure that medical services are being provided to applicants/recipients in a timely manner. The monitoring process also determines whether the completed work meets the acceptable qualitative standards. Review of daily activity sheets. Reviewing case records is crucial. Failure to properly evaluate all individuals can result in loss of medical coverage and create county errors. The Supervisor
The Supervisor I is responsible for setting work standards. Federal, State, County and Agency policies are reviewed to ascertain that all time frames, policies and guidelines are adhered to and that all deadlines are met to ensure accurate payments and benefits are authorized timely to applicants/recipients.

Personnel Responsibilities

Training – The Supervisor I is responsible for all areas of training for new employees and retraining of seasoned staff in both Family and Children’s Medicaid policy, new and/or updated Job Aids and NC Fast System. Training is directed toward the needs of the particular worker, encountering particular problems and who needs individualized training. The employees are requested to read and apply the policies and procedures in the Family and Children’s Medicaid manuals. The Supervisor I meets with employees to discuss their job description and to discuss the agency’s goals and objectives as well as agency expectations. After orientation of new staff the workload is closely monitored for at least 6 months and randomly thereafter. The Supervisor counsels with staff regarding any problems they may have pertaining to their job and/or any outside influence that may have an effect on their job performance. Daily monitoring and discussion is an aspect of the informal training plan. The Supervisor reads publications, bulletins and news articles that relate to the program. She must study manuals, review all memorandums, county letters, plans, terminal messages, new and updated NC Fast Job Aids and conduct unit meetings to disseminate the information. The Supervisor is responsible for all programmatic training. Unit meetings are held by the Supervisor as often as needed. This is to help with the Medicaid Unit interpreting manual materials, county letters, policy, procedures, terminal messages and new and updated NC Fast Job Aids. Training is a continuing process due to constant changes in policy, procedures, NC Fast system updates and the complexity of the programs.

Counseling and Disciplining Employees – Supervisions are planned with employees to discuss problem cases, answer questions and to give and receive feedback regarding the workload. Supervisions are also designed to discuss any concerns workers may have regarding their job performance in an effort to improve and eliminate the problems in order to obtain maximum performance. The Supervisor must be available to counsel employees with problems concerning duties within their job description or any other problems that might affect the job performance. The Supervisor may suggest that worker seeks counseling through the Employee Assistance Program or may refer them. If necessary, the Supervisor may schedule a conference with the Economic Services Program Manager to discuss disciplinary action to be taken. The Supervisor keeps an “Open-Door” policy to address issues that cannot wait until the next scheduled conference.

Selection and Appraisal of Employees – The Supervisor, along with the Economic Services Program Manager is responsible for interviewing prospective employees for the Medicaid Unit, using a structured interview. The Supervisor conducts formal annual evaluations to evaluate job performance in order to offer commendation for outstanding performance and to address areas in which improvement is needed. The formal evaluation is based upon daily observations, client/worker and supervisor/employee relationships. Case records are monitored to evaluate staff knowledge and skills. An adopted county document is used in completing the evaluation.
Knowledges, Skills, and Abilities - The ability to plan, evaluate, lead and direct the services of a financial program. A thorough knowledge of the use of many public assistance policy manuals and supporting letters. The ability to maintain effective working relationships with administrative superiors, other professionals, other agencies and the community at large as well as the clients that we serve. The ability to represent the agency and the eligibility program in meetings and conferences. The ability to function under prolonged high stress levels.
The ability to maintain flexibility in dealing with the complexity of programs and the needs of workers and the clients.

Minimum Training and Experience Requirements - Minimum Training and Experience Requirements -Two years of experience as an Income Maintenance Caseworker or Investigator in an Income Maintenance Program; or an equivalent combination of training or experience.

Salary is commensurate with experience.

Thank you for your interest in a position with Swain County.

Please send a pd107 (NC state application):

https://oshr.nc.gov/documents/nc-state-government-application-employment-pd-107 and email to: humanresources@swaincountync.gov.

Job Type: Full-time

Pay: $38,623.00 - $46,032.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $38,623 - $46,032