Front Desk Coordinator

Swan Aquatics is seeking an organized, detail-oriented, and friendly Front Desk Coordinator to serve as the first point of contact for all customers, vendors and staff members. This individual will play a vital role in creating a welcoming environment, managing administrative tasks, handling and depositing funds and ensuring smooth daily operations at the front desk.

Job Duties

• Supervisor on Duty when FS & AFS & LC are not on site
• Conducts and leads in-service training for Front Desk Clerks
• Directly oversee Front Desk Leads and indirectly Front Desk Clerks
• Oversee Front Desk staff including but not limited to scheduling, training, in-servicing, personal issues/concerns, employee productivity and progressive discipline. All training and team branding is based upon Swan Aquatics criteria.
• Manage by walking around - at least 3 times per hour, walk the pool deck looking for customer concerns or problems to solve
• Opening and closing daily program procedures including but not limited to completed Daily Tasks Sheets.
• Training new hires and supervises in the operations that are executed during swim lessons such as check in and attendance logs.
• Answering incoming calls and train staff to answer the phones professionally, answering questions or concerns.
• Familiarity with facility hours, fees and events.
• Helping with facility programming and events.
• Create documents as needed for facility operations
• First point of contact for Front Desk compliments/concerns/complaints including handling swim lesson transfers or refunds.
• Interacts directly with program participants and parents/guardians.
• Maintains an impeccably clean front desk environment as well as managers office and lifeguard room.
• Notifies Facility Manager of any inventory needs to include stationary supplies or front desk needs.
• All other duties as assigned.

Pay rate and work hours: $18.50/hr, seasonal full time. Schedule will vary to include weekends and holidays as needed.

Job Requirements

• Must be at least 21 years old
• Associates degree or higher
• Have at least 1 year of management experience
• Demonstrate paramount cash handling and reconciliation skills
• Enjoy working with people and understand the art of exceptional customer service
• Professional, clean and appropriate appearance and mature demeanor
• Ability to make sound decisions under pressure without oversight
• Ability to work with, manage, lead, coach and reprimand youth staff
• Strong organizational, time management and communication skills
• The position works in a wide variety of environments including both a typical office as well as an outdoor aquatic program-oriented environment.
• Bilingual in Spanish is preferred but not required

Qualified and interested candidates are encouraged to to apply here: https://swanaquatics.com/employment-application/

Job Type: Full-time

Pay: $18.50 per hour

Expected hours: No more than 40 per week

Benefits:

• Employee assistance program

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• Crew management: 1 year (Required)
• Cash handling: 1 year (Required)

Ability to Commute:

• Delano, CA 93215 (Required)

Work Location: In person

Salary : $19