Front Desk Lead

The Front Desk Lead oversee Clerks which are the first persons patrons see when entering the facility. They should maintain a positive first impression for the Company and provide excellent customer service.

Job Duties

• Create the Front Desk Clerk schedule and maintain proper staff levels in accordance with the labor budget.
• Facilitate training for Clerks to include customer service, cash handling, POS systems, retail sales and inventory, facility cleanliness and EAP procedures.
• Report directly to Front Desk Coordinator
• Oversee daily performance of Clerks
• Conduct employee reviews for Clerks
• Make recommendations for facility schedules to FS and AFS.
• Ensure correctness of the facility website and notify if errors are found.
• Create documents to assist with facility operations to include signage, inventory sheets, staff folders, daily checklist organization, etc.
• Handle customer complaints and offer solutions to rectify concerns.
• Write and host Clerk in-services and audits.
• Facilitate and record Clerk disciplinary documents.
• Oversee smooth daily operations and provide support to staff where needed.
• Maintain a clean and orderly front desk, management office and lifeguard room.
• Reconcile daily funds and guarantee accuracy of records.
• Secure small denominations of cash at local banking institutions for cash til and make daily deposits.
• All other duties as assigned.

Required Teamwork Skills:

• Strong communication
• Professional demeanor
• Punctuality
• Accountability
• Flexibility
• No cellphone use while on duty
• Ability to work well with others
• Takes direction well and receptive to feedback
• Positive attitude

Seasonal Part-Time:
Memorial Day - Labor Day

25-35 hours per week

Weekend & Holiday availability required

Pay: $18/hr

Qualifications:

• Minimum of 21 years of age.
• 1 year of customer service experience preferred.
• 1 year of management experience required
• Ability to obtain food handlers card.
• Accountability and accuracy in reconciling sales receipts.
• Oriented toward serving others and helping customers.
• Strong customer-service skills.
• Ability to sit/stand for long periods of time.
• Excellent verbal communication.
• Ability to work in a fast-paced, stressful environment.
• Attention to detail.
• Knowledge of point-of-sale systems preferred.

Qualified and interested candidates are encouraged to apply here: https://swanaquatics.com/employment-application/

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Employee assistance program
• Paid time off

Schedule:

• Day shift
• Evening shift
• Every weekend
• Morning shift

Experience:

• Cash handling: 2 years (Required)
• Management: 2 years (Required)
• Customer service: 1 year (Required)

Ability to Commute:

• Delano, CA 93215 (Required)

Work Location: In person

Salary : $18