Wedding/Event Coordinator

Swan Lake Event Center is a unique six-building campus facility located in Powell, OH. Our magnificent setting is nestled on 20 wooded acres showcasing a historic tranquil lake, waterfall, and natural wildlife.

BASIC FUNCTION:

The Wedding & Event Coordinator is a full-time employee expected to represent Swan Lake as a friendly, enthusiastic, customer service-driven member of the team. This role will act as a liaison for Swan Lake clients, guests, and vendors. The Wedding & Event Coordinator plays a crucial role in the success of events held on the property.

RESPONSIBILITIES:

• Oversee and manage all aspects of special event operations, ensuring the seamless execution of events and maintaining exceptional service standards.
• Provide leadership to staff, fostering a positive and efficient team environment.
• Collaborate with Swan Lake’s exclusive caterers to plan and execute various functions, including weddings, corporate events, social gatherings, and themed celebrations.
• Oversee execution of events, wedding rehearsal and ceremony, when applicable.
• Keep clients informed as to the status of deadline, schedules, including but not limited to floor plan submissions, meeting room set-up specifications, and event timelines.
• Meet with and guides clients to plan and organize assigned events and interpreting, explaining, and implementing contract provisions, facility rules, regulations, policies, and procedures,
• Ensure that client issues are dealt with in an efficient and professional manner.
• Communicate regularly with staff in order to maintain a continuous knowledge of event status, identifying potential issues and/or opportunities within or related to the event.
• Have an understanding of Swan Lake’s capabilities and services.
• Assist with inquiries and phone calls for potential and existing clients.
• Update client account information as needed and follow up with clients to obtain post-event feedback.
• Support business needs for open houses and other internal events.

QUALIFICATIONS:

• Wedding, event and/or catering management experience required.
• Bachelor’s degree preferred.
• Ability to independently manage multiple tasks and projects while meeting deadlines.
• Desire to succeed in special events management by consistently providing outstanding customer service and having a guest-centric approach.
• Must be able to work on feet for entirety of shift.
• Ability to relate to a diverse set of team members, clients and guests.
• A self-motivated ‘whatever it takes’ approach, with strong communication and great attention to detail.
• Ability to remain calm under pressure, handle stress, well and think on your feet.
• Required to work irregular hours, including nights, weekends, and holidays to accommodate business and client needs.
• Excellent interpersonal, verbal, and written communication skills to work with clients, vendors, employees, and attendees.
• Experience using event temple or any event/venue management software (Preferred).
• Teamwork - Quickly understands others and can find common ground.
• Reliably commuting or planning to relocate before starting work (Required).

COMPENSATION:

The compensation for the Wedding & Event Coordinator is contingent upon experience and qualifications.

Swan Lake Event Center is an equal opportunity employer. A background check is required.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)

Schedule:

• 8 hour shift
• Evenings as needed
• Nights as needed
• Weekends as needed

Work Location: In person