What are the responsibilities and job description for the Desktop Support and Deployment Technician position at Swanktek, Inc?
Key Responsibilities:
Device Deployment and Configuration:
- Deploy and configure desktops, laptops, peripherals, and printers in clinical and administrative settings.
- Perform software installations and ensure all required applications and system configurations are in place.
- Set up hardware to comply with organizational standards and security policies.
Troubleshooting and Maintenance:
- Conduct basic troubleshooting of hardware, software, and peripheral issues.
- Collaborate with the IT support team to escalate and resolve complex issues promptly.
- Ensure all deployed devices meet performance and compatibility requirements.
Epic Technical Dress Rehearsal (TDR):
- Perform complete end-to-end testing on all devices as part of Epic TDR to validate readiness for go-live.
- Test connectivity, application performance, and functionality of Epic workflows on deployed devices.
- Document and report test results, identifying and addressing any deficiencies or issues.
Documentation and Reporting:
- Maintain accurate records of deployed hardware, configurations, and testing outcomes.
- Provide detailed documentation for device testing and troubleshooting procedures.
- Contribute to post-deployment reports, highlighting successes and improvement opportunities.
Collaboration and Support:
- Work closely with clinical and administrative staff to schedule device installations and testing with minimal disruption to operations.
- Assist with user training and provide basic guidance on using deployed devices and systems.
- Participate in team meetings and provide updates on deployment and testing progress.
Qualifications:
Education and Experience:
- Associate’s degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
- 1-3 years of experience in IT hardware deployment, troubleshooting, or similar roles.
- Experience with Epic or other electronic health records (EHR) systems preferred.
Skills and Competencies:
- Proficiency in deploying and configuring Windows-based systems and peripherals.
- Strong troubleshooting and problem-solving skills for hardware and software issues.
- Familiarity with healthcare IT environments and workflows is a plus.
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple tasks with attention to detail.
Certifications (Preferred):
- CompTIA A , Network , or similar IT certifications.
Physical Requirements:
- Ability to lift and transport equipment up to 50 lbs.
- Willingness to work in various environments, including clinical and behavioral health settings.
- Ability to travel between facilities as needed.
Position Type and Expected Hours:
- Full-time position.
- May require occasional evening or weekend work based on project needs.
Job Type: Contract
Pay: $22.05 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Wilson, NC 27893 (Required)
Ability to Relocate:
- Wilson, NC 27893: Relocate before starting work (Required)
Work Location: In person
Salary : $22
