Customer Service Representative/Floater

SUMMARY:

Performs a variety of routine clerical duties related to answering phones, enrolling clients, collection of demographic information, collecting payments, assisting staff and clients and other duties pertinent to the operation of a major program at both Michigan City and LaPorte locations.

QUALIFICATIONS/DEGREE:

Minimum high school education required and one year additional education/experience desired. Must be knowledgeable of general office procedures, recent call center experience, proficient computer skills, appointment scheduling for multiple providers and have standard office equipment skills. Must have a congenial personality and communicate well. Must be able to work independently and collaboratively in a team environment.

SUPERVISED BY:Office Manager

COMPETENCIES:

1. ABLE TO RECOGNIZE NON-VERBAL COMMUNICATIONS

2. CAN ASCERTAIN AND CONVEY CUSTOMER EXPECTATIONS

3. CAN IDENTIFY CONFIDENTIAL INFORMATION

4. ABLE TO DISTINGUISH COURTESY FROM DISCOURTESY

5. CAN ORGANIZE AND CONSOLIDATE INFORMATION AND DATA

RESPONSIBILITIES:

1. Provides coverage for other team members during their absence.

2. Answers and screens incoming calls and walk-ins to determine nature of request, routes messages or requests for assistance to appropriate staff.

3. Schedules appointment for clients and maintains computer schedules.

4. Secures financial information for purposes of client registration.

5. When instructed, scans correspondence, financial information, insurance cards, ID’s and any other information required into CareLogic document library.

6. Collects and encourages payments, enters payment in the computer system, and issues receipts.

7. Greets visitors and clients with the highest degree of courtesy.

8. Completes daily cash transmittal sheets and makes copies of all checks received and credit card receipts or completes the second count.

9. Performs light to medium data entry.

10. Sorts and distributes mail when necessary.

11. Completes financial interviews.

12. Performs other related duties as requested.

13. Is able to accommodate evening shifts and assignment at both Swanson Center locations.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret human service periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, clinical records, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as percentages, mean, mode and median, ability to draw and interpret bar graphs.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, type on a computer keyboard, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, an employee will be located indoors in an office setting with adequate lighting and a controlled climate.

OSHA CATEGORY:

This position performs tasks that involve no exposure to blood, body fluids, or tissues, but employment may require responding to unplanned health emergencies.

COMMENTS:

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

Job Type: Full-time

Pay: $15.19 - $19.27 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $15 - $19