Front of House Coordinator/Brand Ambassador

Position Description : MISSION :

The mission of The Tobin Center for the Performing Arts, a non-profit arts organization, is to provide a world-class venue that promotes a diverse range of cultural, educational, and artistic experiences that improve the quality of life in San Antonio. To fulfill its mission, The Tobin Center established Tobin Entertainment LLC to generate additional financial support for Tobin Center programs and ensure quality arts entertainment is available to the public in performing arts centers and other venues throughout the United States.

DESCRIPTION :

Situated along the banks of the San Antonio River in the heart of the city, The Tobin Center for the Performing Arts transformed arts in San Antonio. Its stunning architecture, creative interior design and lighting, exceptional acoustics, and blockbuster talent from around the world attract widely diverse audiences from San Antonio and the region.

The remarkable flexibility of the 1,750-seat H-E-B Performance Hall, with its distinctive flat-floor capability, opens the door for performances and events of almost any sort. The acoustics can be tuned to fit the performance and the physical set-up of the performance hall; and the sound insulation throughout The Tobin Center enables simultaneous use of the Performance Hall, the Studio Theater, and the River Walk Plaza.

Audiences can see and hear performers and performances of every kind at The Tobin Center for the Performing Arts.

The Tobin Center includes three venues :

The H-E-B Performance Hall is a 1,750-seat performance space with excellent sound capabilities, adjustable for both acoustic and amplified musical presentations. The main floor converts from traditional theater seating to a flat-floor concept capable of seating more than 600 for banquet or cabaret-style events or up to 1,050 for a general-admission standing-room event.

The Carlos Alvarez Studio Theater is a 300-seat studio theater with numerous flexible eating options and arrangements.

The Will Naylor Smith River Walk Plaza is an exterior venue along San Antonios River Walk that is ideal for films, concerts, and events. The plaza can accommodate seating for 600 people and includes a state-of-the-art 32-foot video wall.

TOBIN ENTERTAINMENT LLC :

Tobin Entertainment LLC., the off-site tour and promotion division of The Tobin Center for the Performing Arts, was created to generate additional financial support to drive meaningful change in San Antonio through Resident Companies, Generation Next, and diverse community outreach.

Tobin Entertainment partners with performing arts centers and other venues all over the United States to bring quality entertainment to the public. Tobin Entertainment LLC currently operates in 70 cities in 29 states nationally.

Position Summary

This full-time position is primarily responsible for enhancing House communication and maintaining the Tobin brand among the full-time staff and part-time employees, as well as supporting and executing all community outreach initiatives. The Front of House Coordinator will work closely with the House Manager to assist in the coordination and execution of community outreach events, both in preparation and on the day of the event, and will be a full-time presence during scheduled events at The Tobin Center. This role will serve as a liaison, engaging with other departments to ensure the smooth operation of events, prioritize safety, and foster collaborative relationships within the House Departments. As an ambassador for The Tobin Center for the Performing Arts, the Front of House Coordinator will represent the organization with professionalism and commitment. Additionally, this position will oversee all Front of House Operations and the Patron Services Managers, upholding the standards set by senior management. The role entails a 40-hour workweek, with a focus on event success, community outreach growth, and the integration of departmental knowledge.

Essential Duties and Responsibilities

Support coordinators during the planning, coordination of, and execution of all Tobin events.

Communicate directly with Department leads on maintaining a cohesive standard operating procedure conducive to all departments.

Attend Tobin Center events as the main full-time front-of-house point of contact.

The Front of House Coordinator will prioritize the development and coordination of all community outreach initiatives, ensuring that the programs evolve in a manner that emphasizes accessibility and inclusivity for everyone.

Collaborate with the community outreach representatives to sustain the relationships developed during the previous year's growth.

Develop opportunities during our events that effectively communicate the Tobin mission while allowing for innovative enhancements to enrich each program.

Coordinate with other Tobin Center departments in scheduling of Stage Managers, tour guides, Tobin Cares initiatives, and day of vendor liaisons.

Contribute to the Front of House department in a manner that supports excellent customer service, safety, and high quality of work.

Supervise Volunteer Usher Corps during events, including assigning work positions and offering regular and constructive feedback.

Be knowledgeable of the front-of house and back-of-house policies and procedures at The Tobin Center to enhance collaboration between the two departments.

Maintain a polished and professional presence, both in appearance and demeanor, and by leading by example to part time employees.

Be available to work a flexible schedule that often includes weekends, evenings, and a small number of holidays.

Resolve client concerns, requests, and / or complaints in a timely, courteous, and informed manner. Serve as Lead for Patron Service Managers.

Create and maintain appropriate atmospherics led by our Creative and Resident Relations Director.

Perform other duties as required.

Competency :

To perform the job successfully, an individual should demonstrate the following competencies :

1. Customer Focus - Incumbents interaction with internal and external customers. Requires putting yourself in the customers place, anticipating and meeting needs quickly and accurately. It also means following up and monitoring situation to be sure the customer is satisfied.

2. Representation of The Center Contributes to and promotes a positive image of the Tobin throughout all areas of responsibility.

3. Job Knowledge Understands the duties, methods and procedures required by the job.

4. Teamwork Ability to interact and develop relationships with co-workers, give and receive constructive input, contribute ideas and viewpoints, adapt to changing circumstances and expectations and commitment to understand and remedy interpersonal conflicts.

5. Communication Commitment to employing and promoting effective written / verbal communication as well as attention to content and process, and positive communication with staff, vendors, patrons and external customers.

6. Management of Resources - Ability to use time, money, technology and people as efficiently and effectively as possible. Makes suggestions to improve the resources that pertain to incumbent job responsibilities.

7. Technical Knowledge Individuals ability to demonstrate the specific skills necessary to the position using procedures, tools and equipment necessary to accomplish work.

8. Dependability & Time Management Organizes work well and uses time effectively; attendance & punctuality fall within standards. Takes responsibility for actions and accepts responsibility for mistakes. Follows through on assignments despite setbacks; shifts priorities when necessary.

9. Initiative Level of interest in role development, degree of motivation, and willingness to improve performance and increase job knowledge.

Work Environment and Physical / Mental Activities, Requirements, and Demands commonly associated with the performance and functions of this position.

Climate-controlled office environment as well as working outside on Tobin property; Minimal exposure to inclement weather. Regular work hours can include evenings and weekends. Exposure to computer screens.

Ability to operate assigned office equipment and to adhere to all safety guidelines.

Standing, walking, and sitting for prolonged periods; reaching, stooping, bending, kneeling, navigating stairs, hand and finger dexterity, clear speech, hearing / listening.

Clarity of vision with the ability to bring objects into sharp focus; color perception.

Intense concentration over extended periods that can include frequent interruptions for questions and advice. Stress associated with competing priorities and time deadlines is occasionally an element of this position that must be recognized and successfully managed.

Ability to lift to 30 pounds.

Ability to maintain confidentiality and discretion.

Machines, Tools, Equipment, and Work Aids : Representative but not all inclusive of those commonly associated with this position are computers, printers, copiers, hand radios, and telephones.

Communication :

An Application for Employment must be filled out in order to be considered for employment. The Tobin Center Application may be found at www.tobincenter.org under the Employment tab. Please send an availability schedule and resume in addition to your application.

Mail Application to The Tobin Center Administrative Offices at :

115 Auditorium Circle

San Antonio, TX 78205

Attn : LuAnn Stidham

Or email to : LuAnn.Stidham@tobincenter.org