Office Manager

Job Description

Job Description

Description : Description

The Office Manager conducts the day to day operations in the assigned outpatient clinic. This position is responsible for ensuring that a high level, quality patient care is given. The Office Manager will monitor patient volume, quality of care, patient satisfaction, staff performance and employee engagement. The Office Manager performs a variety of duties in accordance with federal, state and local regulations along with established policies and procedures of the practice.

Job Tasks :

• Oversees daily operations of the assigned clinic.
• Operates the clinic within budget guidelines by monitoring and controlling expenses and ensuring proper patient billing procedures are followed.
• Responsible for providing adequate staffing of the clinic, according to projected patient volume and employee scheduling preference.
• Monitors and evaluates employee performance including reviews. Conducts disciplinary action meetings, as needed.
• Ensures all employees receive effective training that is position specific by following company training procedure.
• Ensures fair and consistent administration of all policies.
• Develops and maintains an atmosphere of diversity and inclusion.
• Plans and participates in all employee events, including employee recognition.
• Oversees employee timecards in Paylocity for timely payroll processing.
• Monitors and maintains supply inventory through effective par levels and demonstrates financial responsibility when purchasing.
• Address IT concerns to ensure that all internal systems continue to function uninterrupted.
• Maintains assigned facility by submitting maintenance requests.
• Oversees repairs and / or improvements to assigned facility.
• Coordinates and conducts monthly staff meetings to provide effective communication between office leadership and employees.
• Ensures that all areas of the clinic are maintained.
• Conducts safety and environmental audits on a monthly basis to ensure OSHA standards.
• Address customer complaints, as needed, and formulate an effective resolution plan.
• Ensures proper handling of cash payments and approves cash deposits.
• Meets with outside vendors.
• Organizes, plans, and manages time effectively.
• Available after regular business hours to address emergency situations, as needed.
• Completes all mandatory training as required.
• Performs other duties as assigned.

Quality and Customer Satisfaction :

Interpersonal Skills :

Accountability and Productivity :

Other :

For locations that provide “after hours” clinic, the office manager is responsible for all operational aspects of the clinic including the after hours clinic.

Requirements : Requirements

What You Need to Succeed :

MACHINES AND EQUIPMENT USED

WORKING CONDITIONS

Physical requirements

DIRECT REPORTS

Four (4) or more