Manager of Training & Development

Sweetwater the nation's #1 online retailer of pro audio equipment and music instruments is seeking to hire a Manager of Training & Development to join our growing Human Resources team. Under the leadership and guidance of the Vice President of Employee Wellbeing, the Manager of Training & Development is responsible for leading our learning and development strategy, managing its implementation, and measuring its impact.

Responsibilities:

• Design, develop, deliver, and maintain training content ensuring strategic alignment of with larger business goals
• Maintain existing processes and procedures for managing training logistics while improving such processes to ensure a best-in-class experiences for all users
• Assist with the creation of Standard Operating Procedures, Guidelines, and Best Practices Documents to ensure efficacy and efficiency of internal processes
• Manage the life-cycle of department-specific training request submitted via internal ticketing system
• Researches and curates resources for personal and professional development including videos, reading materials, and interactive learning tools that align with larger organizational initiatives
• Evaluate individual and organizational performance to ensure training is meeting business needs and improving performance
• Works closely with training and wellbeing specialist to create and coordinate internal communications regarding training activities & events
• Provide follow-up coaching to training participants on how to apply skills acquired in training
• Other duties as assigned

Qualifications:

• 5 years of training and instructional design experience preferably in a retail or corporate environment, to include a minimum of 3 years of experience designing, implementing, and delivering both soft skills and technical training
• Demonstrated knowledge of the principles and practices of training and development
• Exceptional presentation, platform, and facilitation skills with the ability to engage a diverse audience of learners at every level
• Intermediate to advance knowledge of MS office (e.g., Word, Excel, PowerPoint, and Outlook), specifically for the purposes of designing and managing training content and related materials
• Function independently following established procedures and guidelines
• Exercise independent judgment and discretion in analyzing facts and circumstances and in the determination of reasonable actions to be taken within the level of authority for this role
• Demonstrate strong analytical, problem-solving skills, written, oral, and interpersonal skills
• Previous experience implementing and managing a learning management system (LMS)
• Knowledge and experience delivering training via a digital training management system is a plus
• Maintain accountability for assigned projects and tasks while simultaneously multitasking between individual and team projects
• Bachelor’s degree in Training & Development, Business, Human Resources, Communications, Psychology, Education, or Instructional Design, Adult Learning
• Certification in CPLP or CPTM preferred

Sweetwater's "Ideal" Team Player:

• WOWs The Customer – You possess a deep passion and desire for creating amazing customer & colleague experiences
• Get Things Done – You have a great work ethic and move through tasks with a sense of urgency
• Obsesses over the Details – You are committed to paying attention to the details
• Drives Continuous Improvement – You are always focusing on effective and efficient work and ways to get better
• Develop the Future – You are committed to the pursuit of growing personally & professionally and have a focus on bringing your colleagues along in that journey

We function best as a unified team, so relocation to our state-of-the-art campus in Fort Wayne, IN is required. Interested and qualified candidates, please apply. We look forward to exploring your #FullTimeDream with Sweetwater!

Sweetwater’s culture is one that is built on the creation and celebration of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work. Having a truly diverse workforce allows us the opportunity to collectively respect, learn and grow from each unique perspective and experience. We have welcomed thousands of employees and families who have joined the Sweetwater team from all over the nation and the world, and we welcome you, too, to find out why we consider a career at Sweetwater the full-time dream.