What are the responsibilities and job description for the FIELD ENGINEER position at Sweve Tech Ltd?
About the job Field Engineer
Job Overview
The Field Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Field Engineer is aware of and follows all Field Modification Instructions and / or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair, and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.
This is a remote role that requires the candidate to work onsite at customer locations and occasionally from home office.
Sweve Tech LTD is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Responsibilities :
- Learn to complete on-time and accurate Preventative Maintenance.
- Assist more experienced field engineers with equipment installation.
- Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
- Effectively communicate and partner with teammates and colleagues.
- Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
- Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
- Utilize the Sweve Tech LTD escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
- Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
- Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
- Keep up to date with competitor information and market trends.
- Answer service calls independently without assistance within one year of employment.
Quality-Specific Goals :
Complete all planned Quality, EHS & Compliance
Required Qualifications :
Special Physical Requirements :
Desired Qualifications :
We expect all employees to live and breathe our behaviors : to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
Compensation (Benefit) :
The general wage range for this position at Sweve Tech LTD is from $35.00 and $68.00 per hour
LI-CLM
LI-Remote
Sweve Tech LTD offers a great work environment, professional development, challenging careers, and competitive compensation. Sweve Tech LTD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Sweve Tech LTD will only employ those who are legally authorized to work in the United States for this opening.
Salary : $35 - $68
