Job Type
Full-time
Description
No prior automotive industry experience is required to apply! We are seeking individuals with various industry backgrounds.
Pay Range : $20 per hour
Our guests expect luxury, value, and world-class service. As a Customer Experience Specialist, you will be part of our team that delivers elevated hospitality and ensures each guest has a memorable experience when they visit their local Swickard dealership for service. You will impact whether we become our guest's favorite place to purchase, lease, or service their vehicle.
What Winning Looks Like :
- Demonstrating a high "HQ" (Hospitality Quotient) consisting of kindness and optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity
- Answering incoming phone calls in an extremely courteous, enthusiastic, and professional manner
- Identify guests' needs, clarify information, and offer assistance and support
- Responding to guest inquiries via chat
Skills Needed to Win :
At least 18 years of ageAbility to effectively manage time to meet and exceed targetsA strong desire to succeedFocus on providing customers an outstanding experience in every interactionMust enjoy a fast-paced environment with a high volume of phone calls, chats, and email inquiriesExceptional organizational skillsAble to develop and maintain the knowledge base to answer guest questions effectivelyAbility to de-escalate an unfavorable guest interactionDesire to work as a team player and uphold the company's standards of professionalism and integrityStrong communication skillsExperience with CDK Service Edge is a plusPunctual and dependable while also being flexible on schedulingPass a criminal background checkAbout Us
We were founded in 2014 by Jeff Swickard in Wilsonville, OR.Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, Toyota, Lexus, Porsche, Audi, and Jaguar-Land Rover among others.We have over 2,000 employees at 28 dealerships in 5 states...and we are still growing!We were ranked as the 2nd fastest growing auto group in 2021 by Automotive NewsWe are a team. Everyone plays a role in our success.We are a hospitality company that happens to be in the automotive industry.Benefits of Working at Swickard :
Ongoing training and supportOpportunities for continued personal and professional growthWe are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.Competitive benefits package :
Insurance : medical, dental, vision, life, and pet insuranceOptional disability coverage401k planPaid HolidaysRelated Fields : Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail
To all recruitment agencies : Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.
Salary Description
20-$22 per hour
Salary : $20 - $22
