Service Support Lead

Description

We are seeking a dynamic and experienced Service Support Lead to join our team. In this role, you will be responsible for overseeing daily operations, training new team members, and ensuring the efficient and accurate scheduling of service appointments.

Key Responsibilities

• Team Leadership: Lead and motivate a team of Service Support Specialists, providing guidance, training, and support.
• Appointment Scheduling: Oversee the scheduling process, ensuring optimal utilization of resources and customer satisfaction.
• Quality Assurance: Monitor team performance, identify areas for improvement, and implement quality control measures.
• Problem-Solving: Address complex scheduling issues and customer concerns, escalating as necessary.
• Process Improvement: Continuously evaluate and optimize scheduling processes to improve efficiency and accuracy.
• Customer Communication: Communicate effectively with customers, service advisors, and technicians to ensure a smooth workflow.
• Data Analysis: Analyze scheduling data to identify trends and opportunities for improvement.
• Training and Development: Train new team members on scheduling procedures, customer service skills, and dealership systems.
  
  

Qualifications

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Education: High school diploma or equivalent.
• Experience: Proven experience as a Service Support Specialist or similar role.
• Skills:
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Proficiency in computer systems, including dealership management software.
• Strong organizational and time management skills.
• Ability to multitask and prioritize tasks effectively.
• Positive attitude and a customer-focused approach.
  
  

Physical Requirements

• Ability to sit for extended periods of time, use a computer keyboard and mouse.
• Ability to lift up to 25 pounds.
• Must have good manual dexterity.
• Must have good visual acuity.
  
  

Benefits Of Working At Swickard

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Positive Culture - Be part of a supportive and collaborative team.
• Growth Opportunities - Opportunities for continued personal and professional growth.
• Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.
  
  

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and service.
• We are a team. Everyone plays a role in our success.
• Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!?
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
  
  

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.