What are the responsibilities and job description for the Precision Solutions Parts Specialist position at Swiderski Equipment?
Cultivate your Career at Swiderski Equipment!!
Swiderski Equipment, one of Wisconsin’s premier and long-established agriculture and construction equipment dealerships, is seeking a full-time Precision Solutions Parts Specialist! This role is responsible for supporting the parts needs of the Precision Solutions department and plays a key role in increasing productivity and improving profitability of the Precision Solutions Division. While this role primarily supports the PS team members this person will interact with external customers as well so excellent communication, organization, and customer service skills is a must. If you’re looking for a challenge and enjoy variety in your work, Apply Today!
What You’ll Get
- Job related training and development
- Above average pay
- Benefits package including medical, dental, vision and 401K plan with company match
- The chance to work for a long-standing family business that is the best in the industry.
What You’ll Do:
- Provide exemplary, prompt customer service, assessing customer needs and finding knowledgeable solutions.
- Sell and order parts for customers in-person and over the phone. Customers may include external or internal customers, such as service technicians.
- Answer telephone calls and respond to customer inquiries.
- Check, receive, ship, store, and bill out parts and freight as needed, in accordance with all guidelines.
- Responsible for all parts invoicing.
- Maintain organization of products and supplies to enable quick location of items.
- Ensure proper inventory shortage control through diligent receiving, shipping, and sales processes.
- Perform physical inventory counts on a regular basis and complete physical inventory quarterly.
- Fluently use computerized inventory system and parts libraries.
- Read and interpret parts diagnostics and diagrams.
- Maintain proficiency with all company business systems, including multiple computer functions.
- Assist in developing stock orders.
- Develop and maintain a successful relationship with manufacturer parts reps and keep updated on programs, promotions and offers from manufacturers.
- Drive profitability of the precision solutions parts department and grow revenue.
- Proactively expand product and business knowledge by studying and staying current on relevant industry and product information.
What It Takes:
- Excellent customer service skills with ability to relate to and communicate with customers and employees
- Self-motivated with a positive attitude and ability to mentor and motivate others
- Strong time management skills to multi-task and prioritize projects in a fast-paced environment
- Strong critical thinking & decision-making skills
- Knowledge of working standard desktop computer applications
