Scheduler

JOB DESCRIPTION

Job Title: Scheduler (All Departments)

Non-Exempt Employee

Position Summary

Responsible for processing and scheduling all referrals to The Swift Institute.

I. Reporting Relationships:

Reports directly to the Director of Administrative Operations and/or the Department Manager.

II. Principle Accountabilities

Administrative

• Track and enter all referral requests in the log on a daily basis.
• Screen and schedule incoming referrals.
• Ensure complete and accurate demographic and current insurance information are entered into the EMR system.
• Verify eligibility and benefits for services.
• Obtain prior authorization if required for services as indicated by respective insurance.
• Utilize tools provided to determine patient financial responsibility.
• Document on benefits form as per protocol.
• Upon scheduling the appointment, must communicate financial responsibility to patient.
• Respond to providers’ questions, requests and concerns regarding the status of patient referrals, care coordination or follow-up status.
• Answer, respond and document phone calls, request and questions from patients in a timely manner. Calls must be accurately managed or redirected as appropriate.
• Maintain reasonable productivity numbers based on metrics set by department while also focusing on accuracy.
• Follow all protocols set forth by The Swift Institute for the scheduling of patients.
• Perform other duties as assigned.

III. Physical Requirements:

• While performing the duties of this job, the employee is frequently required, but not limited to:
• Sit
• Twist
• Stand
• Reach
• Stoop/Kneel
• Bend
• Walk
• The employee must occasionally lift and/or move up to 30 pounds
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, and the ability to adjust focus
• The employee will have to spend long hours sitting and using office equipment and computers, which can cause muscle and eye strain
• Occasional stress from dealing with multiple tasks and patients

IV. Educational Requirements:

• GED or High School Education
• Minimum one year or recent experience working in a medical facility

V. Other Requirements

• Ability to balance team and individual responsibilities amd contributes to building a positive team environment.
• Knowledge of insurance, government payers and eligibility and benefits processes.
• Ability to respond promptly to patients’ needs
• Ability to maintain confidentiality; Listens to others without interrupting; Keeps emotions under control in stressful situations
• Prioritizes and plans work activities; Uses time efficiently.
• Ability to approach others in a tactful manner; Treat others with respect and consideration regardless of their status or position
• Ability and willingness to adapt to change in the work environment; Able to deal with frequent change, delays, or unexpected events.
• Knowledge of Intergy, Microsoft Office Applications, and the ability to operate basic Internet software. The individual should be able to operate a computer in order to accurately enter data, search for information, send and receive email and attachments. Must use the internet to access schedules, research insurance information, etc.

VI. PROFESSIONAL BEHAVIOR

• Places the patient’s safety, comfort, dignity and convenience before all other considerations.
• Provides excellent customer service to both internal and external customers.
• Displays flexibility and adaptability in response to departmental and professional changes.
• Communicates efficiently
• Strives to provide the best patient experience possible.
• Adhere to all regulations and policies and procedures
• Uniforms that have been provided by The Swift Institute should be worn at all times. Keep clothes clean and free of wrinkles.
• Maintain an organized and clutter free workspace at all times

The above is intended to describe the general content and requirements for the performance for this position. It is understood that this is not an exhaustive statement of duties, responsibilities or requirements.

I have read the Scheduler description and understand the functions and objectives of the position.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Salary : $18 - $21