Demo

Help Desk Analyst

Swift Strategic Solutions Inc
Des Moines, IA Contractor
POSTED ON 4/5/2025
AVAILABLE BEFORE 5/4/2025

A Public Sector client of ours is looking for a Help Desk Analyst to work on their ongoing project in the Des Moines, IA office.


Below are the additional details of this role:


Required Skills:



  • Ability to provide excellent customer service
  • Previous experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers.
  • Experience in Help desk support
  • Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in.
  • Experience with ticketing applications and escalation procedures




This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.

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