What are the responsibilities and job description for the Help Desk Analyst position at Swift Strategic Solutions Inc?
A Public Sector client of ours is looking for a Help Desk Analyst to work on their ongoing project in the Des Moines, IA office.
Below are the additional details of this role:
Required Skills:
- Ability to provide excellent customer service
- Previous experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers.
- Experience in Help desk support
- Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in.
- Experience with ticketing applications and escalation procedures
This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.
