What are the responsibilities and job description for the Help Desk Analyst position at DataStaff, Inc.?
DataStaff, Inc. is seeking a Help Desk Analyst for a long-term contract opportunity with one of our direct clients in Des Moines, IA
*This position is onsite
Responsibilities:
- Handle requests for assistance for both employees and citizens that are received via phone, email, employee self-service, the citizen portal, or walk-in.
- Create and resolve service request tickets for issues the service desk can resolve.
- For issues that cannot be solved at the service desk, create a service request ticket and assign to the appropriate higher-level team.
Required Skills:
- Ability to provide excellent customer service
- Experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers.
- Experience in Help desk support
- Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in.
- Experience with ticketing applications and escalation procedures
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
