What are the responsibilities and job description for the Technical End User Support position at Swift Strategic Solutions Inc?
A Public Sector client of ours is looking for a Technical End User Support to work on their ongoing project in the Boise, ID office.
Below are the additional details of this role:
Required Skills:
We need a minimum of 2 years of hands-on experience in the following.
- Professional experience in a technical end-user support role providing in-person desktop support AND remote support via phone, email, etc.
- Experience providing end user support on Windows-based machines (Windows 10 & 11)
- Experience with basic Active Directory user management for end user support
- Experience troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.) for end users
- Experience assisting with basic phone system usage for end users (state phone system is Cisco-based)
- Experience working with a help desk ticketing system
- Experience providing basic networking support for end users (for example troubleshooting connectivity issues)
- Experience with hardware/software installation and support and imaging
- Experience with M365 support
- Experience working in virtualized environments (MS Azure/Entra AD)
- Exceptional communication skills required - candidates must exude professionalism even in stressful situations
This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.
