What are the responsibilities and job description for the Training Program Specialist position at Swig HQ Test?

At Swig we believe in working together to create a happy, urgent and genuine experience for our customers! As the Training & Ops Specialist you will work closely with the Operations and Training teams to support our franchise owners / operators to be knowledgeable of Swig’s tried-and true processes and operating best practices. If you’re interested in being part of Swig’s exceptional growth and bringing our new owners on the journey, we’d be excited to have you in this important role.

How You’ll Make an Impact :

Monitor in-store execution of training programs, rollouts, and operational initiatives.
Observe and evaluate how training content is applied in real-world settings to assess its effectiveness and alignment with desired outcomes.
Identify gaps in knowledge, skills, or application and communicate findings to the training team.
Understand Company Initiatives : Collaborate with leadership and key departments (e.g., marketing, operations, HR) to gain a deep understanding of the goals and objectives behind new company initiatives, whether it's a product launch, a new service, or an operational change.
Take detailed notes during store visits, focusing on strengths, challenges, and areas for immediate improvement.
Collect feedback from store employees and managers regarding the clarity, relevance, and usability of training materials.
Compile comprehensive reports summarizing observations and provide actionable recommendations to the training team.
Collaborate with the training team to refine content based on in-store feedback and operational needs.
Propose solutions for improving content delivery and rollout strategies to enhance employee engagement and retention.
Stay updated on industry trends and best practices to ensure training materials remain relevant and impactful.
Act as a liaison between stores and the training team, ensuring clear communication and alignment on goals.
Build positive relationships with store teams to foster an open and productive feedback loop.
Partner with operations and leadership teams to align training efforts with broader business strategies.

What You’ll Bring to the Role :

A proven track record of executing effective training programs and initiatives.

Exceptional communication skills, both verbal and written, with the ability to convey clear and concise information.

Strong organizational skills to manage multiple projects, deadlines, and competing priorities effectively.

Meticulous attention to detail to ensure the accuracy of rollouts, policies, and procedures.

Proactive approach to problem-solving and reporting, with a focus on documenting processes and tracking progress.

Demonstrates a commitment to collaboration, accountability, and fostering a positive team environment.

Knowledge of training best practices and a passion for developing impactful learning experiences.

Ability to exemplify key Swig values through actions such as reliability, teamwork, and a dedication to excellence.

Other Requirements :

Willingness to commute regularly to our Training Center in Lehi, UT.

Flexibility to travel as necessary for in-store visits, rollouts, or training events.

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