What are the responsibilities and job description for the Customer Service Representative position at Swing Loose Indoor Golf?
Job Description
We are seeking a highly skilled and customer-focused individual to join our team as a Golf Venue Ambassador. In this role, you will be responsible for maintaining a welcoming and positive attitude to promote a quality golf experience to members and guests.
You will conduct yourself in a professional manner and maintain a professional image at all times, as this is a client-facing role. Your excellent phone etiquette will ensure that customers receive top-notch service when addressing their questions or concerns.
In addition to handling phone inquiries, you will assist with golfer check-in, process transactions accurately using the POS system, and ensure that the golf venue is clean, orderly, well-stocked, and professionally presented at all times.
You will also be responsible for executing the daily operations of the venue, which includes knowledge of the game of golf, although not required. If you have a passion for delivering exceptional customer experiences and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Maintain a welcoming and positive attitude to promote a quality golf experience to members and guests.
- Conduct oneself in a professional manner and maintain a professional image at all times.
- Handle phone inquiries with professionalism and excellent phone etiquette.
- Assist with golfer check-in and process transactions accurately using the POS system.
- Ensure the golf venue is clean, orderly, well-stocked, and professionally presented at all times.
- Execute the daily operations of the venue.