What are the responsibilities and job description for the Customer Service Representative position at Swipe Say Easy?
We are currently seeking a Customer Service Representative to join our team and provide exceptional service to our valued customers!
As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our company. This is a great opportunity to showcase your excellent communication skills and problem-solving abilities while working in a fast-paced and rewarding environment.
Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Provide accurate information about our products, services, and policies
- Assist customers with order placement, tracking, and returns
- Resolve customer complaints and concerns effectively and efficiently
- Document all customer interactions and maintain accurate records
- Collaborate with internal teams to address customer needs and improve the overall customer experience
- Identify opportunities to upsell or cross-sell additional products or services
- Stay updated on product knowledge and industry trends to better serve customers
Qualifications
- High school diploma or equivalent (college education preferred but not required).
- Excellent verbal and written communication skills, with a friendly and professional phone presence.
- Quick learner, able to adapt to new processes and procedures.
- Basic computer skills and familiarity with customer service software (previous experience is a plus).
- Strong interpersonal skills and a genuine desire to assist and engage with customers.
Join our team and become a trusted advocate for our customers! Apply now to become a Customer Service Representative and contribute to delivering outstanding customer service and satisfaction.
