What are the responsibilities and job description for the Customer Service Representative position at Swipe Say Easy?
Department: Swipe Say Easy
Location: Louisville, KY
Compensation: $38,000 - $48,000 / year
Customer Service RepresentativeLocation: Louisville, KY
Employment Type: Full-Time
Salary Range: $38,000 - $48,000 annually (based on experience)
About Us
Swipe Say Easy is a leading innovator in payment solutions, dedicated to empowering businesses with fast, secure, and efficient financial tools. Based in Louisville, KY we pride ourselves on creating a seamless experience for our clients while fostering a collaborative and dynamic workplace. At Swipesay, we value innovation, integrity, and inclusivity, and we are committed to helping our clients succeed in today's competitive marketplace.
Position Overview
Swipe Say Easy is seeking a Customer Service Representative to join our team. This individual will serve as the first point of contact for our customers, providing exceptional support and ensuring a seamless customer experience. If you are a proactive problem-solver with excellent communication skills and a passion for helping others, this is the role for you!
Key Responsibilities
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and live chat.
- Resolve customer issues and provide solutions in a professional and efficient manner.
- Educate customers on Swipesay's products, services, and policies.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with internal teams to address customer concerns and improve service delivery.
- Assist with account setup and troubleshooting technical issues.
- Identify opportunities to enhance customer satisfaction and loyalty.
- High school diploma or equivalent
- Strong communication and interpersonal skills.
- Proficiency in using CRM software and customer support tools.
- Ability to handle multiple tasks and work efficiently under pressure.
- Problem-solving skills and a positive, customer-first attitude.
- Comprehensive health insurance (medical, dental, and vision).
- 401(k) retirement plan with company match.
- Paid time off, including vacation, sick days, and holidays.
- Professional development and training opportunities.
- Employee wellness programs and resources.
- Flexible work environment with a focus on work-life balance.
Salary : $38,000 - $48,000
