What are the responsibilities and job description for the Data Entry Customer Service position at Swipe Say Easy?
Department: Swipe Say Easy
Location: Columbus, OH
Compensation: $15.50 - $24.00 / hour
Data Entry Customer ServiceLocation: Columbus, OH
Employment Type: Full-Time
Salary Range: $15.50 - $24.00 hourly (based on experience)
Position Overview
Swipe Say Easy We are seeking a highly organized and detail-oriented individual to join our team as a Data Entry Customer Service representative. In this role, you will play a crucial part in ensuring that our customer data is accurately recorded, maintained, and utilized to enhance our customer service operations. You will collaborate closely with various departments to manage customer information and respond promptly to customer inquiries. This position requires a combination of strong data entry skills and exceptional customer service abilities, as you will be the first point of contact for our customers.
Key Responsibilities
Key Responsibilities
- Accurately input and maintain customer data in our database system.
- Verify the accuracy of customer information by cross-referencing various sources.
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Assist customers with account-related questions and issues, resolving them efficiently.
- Prepare reports on customer data trends and feedback to share with management.
- Collaborate with team members to improve data entry processes and customer service strategies.
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Proven experience in data entry or customer service roles is an advantage.
- Strong typing skills with a high level of accuracy and attention to detail.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite and customer management software.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Comprehensive health insurance (medical, dental, and vision).
- 401(k) retirement plan with company match.
- Paid time off, including vacation, sick days, and holidays.
- Professional development and training opportunities.
- Employee wellness programs and resources.
- Flexible work environment with a focus on work-life balance.
Salary : $16 - $24
