What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Swipe Say Easy?
Department: Swipe Say Easy
Location: Louisville, KY
Compensation: $18.50 - $27.00 / hour
Entry Level Customer Service Assistant
Location: Louisville, KY
Employment Type: Full-Time
Salary Range: $18.50- $27.00 hourly (based on experience)
Position Overview
Swipe Say Easy is seeking a motivated and friendly Entry Level Customer Service Assistant to provide exceptional support to our clients. This role is ideal for someone looking to kickstart their career in a collaborative, fast-paced environment. You will play a key role in ensuring positive client experiences by assisting with inquiries, problem-solving, and delivering outstanding customer care.
Key Responsibilities
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, or in person.
- Assist clients with questions regarding company products, services, and account details.
- Document customer interactions and maintain accurate records using company systems.
- Follow up on customer concerns to ensure resolution and satisfaction.
- Collaborate with internal teams to address client needs and provide solutions.
- Support data entry and basic administrative tasks as needed.
- Maintain a positive and professional attitude while assisting customers.
- High school diploma or equivalent
- Strong communication and active listening skills.
- Basic computer proficiency, including familiarity with Microsoft Office tools.
- Ability to work well in a team environment and adapt to various tasks.
- Positive attitude, problem-solving mindset, and willingness to learn.
- Comprehensive health insurance (medical, dental, and vision).
- 401(k) retirement plan with company match.
- Paid time off, including vacation, sick days, and holidays.
- Professional development and training opportunities.
- Employee wellness programs and resources.
- Flexible work environment with a focus on work-life balance.
Salary : $19 - $27
