What are the responsibilities and job description for the Office Administrator position at Swipe Say Easy?
Are you an organized and personable individual who thrives in a dynamic office environment? We’re looking for a skilled Office Administrator & Front Desk Coordinator to join our team and play a key role in keeping our operations running smoothly.
About the Role
As the face of our office, you’ll manage the front desk, ensure the office operates efficiently, and deliver excellent customer service to support our ongoing campaign. You’ll be the first point of contact for visitors, staff, and customers, handling inquiries and administrative tasks with professionalism and a positive attitude.
Key Responsibilities
Front Desk Management:
- Greet and assist visitors, clients, and staff with a friendly and professional demeanor.
- Answer, screen, and direct incoming phone calls promptly and accurately.
- Manage incoming and outgoing mail, deliveries, and correspondence.
Administrative Support:
- Maintain office supplies, ensuring stock is replenished as needed.
- Organize and update office records, documents, and filing systems.
- Support other departments with ad-hoc administrative tasks.
Customer Service:
- Handle customer service calls related to the campaign, addressing inquiries and resolving issues.
- Provide clear and professional communication to clients, ensuring a positive experience.
- Collaborate with the campaign team to escalate and resolve complex issues effectively.
Requirements
Experience:
- Proven experience in an office-based role (administrative or receptionist experience preferred).
- Customer service experience is a plus.
Skills & Qualifications:
- Strong organizational and multitasking skills with attention to detail.
- Excellent verbal and written communication skills.
- Proficiency in MS Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team in a fast-paced environment.
- Professional appearance and demeanor.
Additional Requirements:
- Availabile to work full-time, Monday to Friday.
- A proactive and problem-solving mindset.
- High school diploma or equivalent.
What We Offer
- A friendly and collaborative office environment.
- Opportunities for growth and professional development.
If you’re an organized, detail-oriented individual with a passion for delivering excellent customer service, we’d love to hear from you!
