What are the responsibilities and job description for the Digital Asset Management Helpdesk Training Specialist position at swipejobs LLC?

Job Description

Job Description :

Position 3 : Training / Service Desk Specialist

Help Desk Support

Receives and logs new issues related to the DAMS / Preservation systems in a museum-providedticketing system, monitors system improvements
Responsive Customer Service
Manage ticket assignments, troubleshoot functional tickets and assign technical tickets to the appropriate point of contact, evaluate & prioritize responses, collaborative workflow with Museum Tech help, work independently on collaborative help platforms, report weekly log to DAM core group
Ensures the timely completion of technical and functional system tickets
Communicates technical issues, maintenance work, new features, and upgrades to users and relevant stakeholders in weekly and quarterly reporting

Staff Training

Develop training materials, including user guides, manuals, tutorials, and other instructional resources to support the functional use of the Museum's DAMS / Preservation systems

Create revision guides to meet software updates for new functions and workflows

Maintain and update the Museum's DAM help site, ensuring that it contains relevant and up-to-date information on system features and frequently asked questions

Conducts introductory training sessions, and works with technical specialists to coordinate and execute specialized training sessions

Provides weekly written reports for DAMs core group including future goals for enterprise DAMs training development and implementation

CSPRO#1026334

30.0 / hr

Prof23

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Digital Asset Management Helpdesk Training Specialist

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