Demo

CRM Solutions Manager - Salesforce

Swisher
Jacksonville, FL Full Time
POSTED ON 1/7/2025
AVAILABLE BEFORE 3/6/2025

For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality standards. With a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. We have a passion for people and helping them build rewarding careers. If you’re ready to create excitement and drive what’s next in the industry, we’d love to hear from you.

The CRM Solutions Manager is responsible for managing all activities related to our Salesforce-CRM full-cycle implementation projects.

Key Responsibilities

  • Develop and manage the execution of comprehensive project work plans that control resources, schedules, costs, risk, quality, scope, and changes
  • Responsible for collaborating with project managers, business analysts, and other developers to define deliverables and communicate project status in the design, development, testing, and deploying of solutions including dashboards, interfaces, and integrations
  • Drive the delivery of quality software, effectively balancing between speed-to-market pressure and the need to build for the future scale
  • Ensure that operational expectations are clearly defined and communicated to staff to enable quick responses to incidents
  • Provide support and guidance to employees in conducting thorough root cause analyses within established service level agreements (SLAs)
  • Responsible for prioritizing engineering backlog items to maintain a healthy and stable technology stack

Qualifications

  • Bachelor's degree in computer science, information systems, or other related field

  • 5 years experience in all phases of technical CRM development, implementation, testing, and integration processes
  • 3 years managerial experience, managing development and project teams
  • Experience with Agile development framework
  • Skilled in resolving escalated issues arising from operations and requiring coordination with other departments
  • Skilled with SFDC toolkit, VisualForce, Apex, and Lighting Web Components
  • Familiarity with utilizing SQL, CSS, Java, JavaScript, Python, DHTML, HTML, JSON, XML, AJAX, jQuery
  • Knowledge of REST/SOAP APIs

Preferred Qualifications

  • Salesforce Platform Developer or Salesforce Architect certification

What we offer

  • Base salary and bonus program
  • Medical, dental, vision, life insurance effective on date of hire
  • Generous 401(k) Plan
  • Defined Contribution Plan
  • Paid vacation and paid holidays
  • Tuition reimbursement
  • Professional growth and development programs to help advance your career!

 

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a CRM Solutions Manager - Salesforce?

Sign up to receive alerts about other jobs on the CRM Solutions Manager - Salesforce career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$124,152 - $184,414
Income Estimation: 
$188,767 - $249,382
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Swisher

Swisher
Hired Organization Address Goldsboro, NC Full Time
For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality...
Swisher
Hired Organization Address Jacksonville, FL Full Time
For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality...
Swisher
Hired Organization Address Louisville, KY Full Time
For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality...
Swisher
Hired Organization Address Tyler, TX Full Time
For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality...

Not the job you're looking for? Here are some other CRM Solutions Manager - Salesforce jobs in the Jacksonville, FL area that may be a better fit.

CRM Solutions Manager - Salesforce

Swisher Hygiene, Jacksonville, FL

Salesforce CRM Specialist

Gestión Humana LATAM, Jacksonville, FL

AI Assistant is available now!

Feel free to start your new journey!