What are the responsibilities and job description for the Customer Service Representative position at Swiss Cleaners and Uniform Services?
Customer Service - Multiple Locations
Swiss Cleaners - Rockville, CT
Full-time, long term
Swiss Cleaners is seeking a Customer Service Representative to join our team. The best candidate will be enthusiastic, able to work both independently and collaboratively with a team. This job requires high attention to detail and the ability to follow written and verbal instructions.
Swiss Cleaners is a local family-owned business has served the Greater Hartford region with expert laundry and dry cleaning services, uniform rental and sales for over 110 years. We proudly operate in a state-of-the-art green garment processing facility that utilizes 10,500 square feet of rooftop solar panels, a heat reclamation system, LED light conversion and a clean burning high-efficiency boiler.
Variable time, minimum of average of 30 hours per week in multiple store locations, training provided
Duties and Responsibilities
- Create a positive and welcoming environment where customer service is top priority
- Excellent organizational skills and attention to detail
- Strong instincts in how to respond in customer situations, and know when to partner up for help
- Handle customer claims on damaged/lost items
- Must be an upbeat, flexible, and proactive team player; a true partner in creating a positive customer experience
- Serve customers during drop off and pick up of clothes
- Inventory, inspection, and ticketing of clothes for the cleaning process
- Laundromat locations: wash, dry, and fold customers' laundry orders
- Reconciliation of cash & credit card receipts
- Daily clean up and straightening of store areas
- Must be reliable, flexible, friendly, and able to multi-task
- Ability to maintain professionalism in fast-paced, changing environments
Requirements
- Customer service experience – 2 to 5 years
- Strong written & verbal communication skills
- Fluent English speaking
- Ability to lift and maneuver 25 pounds
- Reliable transportation
Benefits:
- Starting rate $18/hour
- 25% discount on dry cleaning services
- Paid time off and holiday pay
- Health insurance
- 401K
Interested parties should apply online: https://swissuniforms.com/swiss-uniforms-employment-application/
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: No less than 30 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
Shift:
- Rotating shift
Work Location: In person
Salary : $18