IT Support Technician (Helpdesk Tier I)

Provides technical support and assistance to Swisslog internal employees using computer hardware, standard desktop applications and software applications. The Technician will troubleshoot and conduct problem determination to identify a problem source and resolution.

This is a hybrid position, located in the Denver, Colorado metropolitan area. This individual will reside in the Denver area and will report in-person to either our Broomfield or Westminster office at least two (2) days per week.

Your collaboration

• Perform Support Desk functions including troubleshooting of workstation issues and configuration of new workstations.
• Provide user assistance/training on standard PC/network hardware and software applications.
• Back up and assist other members of the IT Group.
• Serve as a liaison between the IT group and the user community.
• Development and maintain standard IT practices as they relate to end user computing.
• Administer and develop internal and external end user training programs.
• Research, track and inventory computer hardware and software.
• Participate in IT orientation/onboarding for all new hires.
• Perform other duties, as assigned.
  
  
  

Your competence

Minimum Job Qualifications:

• Minimum 3 years Support Desk experience.
• Excellent interpersonal, phone and customer support skills, with a focus on listening and questioning skills.
• Exceptional knowledge of computer hardware and desktop operating.
• Knowledge of desktop imaging.
• Knowledge of desktop security applications, computing forensics concepts and practical application thereof.
• Exceptional knowledge of a wide range of desktop applications and security solutions, including Microsoft applications such as Office, Project, Visio, etc.
• Working knowledge of a wide range of diagnostic utilities including those offered by Microsoft, Dell, Lenovo, etc.
• Exceptional written and oral communication skills; strong documentation skills.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end-users.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
  
  
  

Work Conditions:

• Flexible working hours as required. Some night and weekend work.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• Hybrid work environment. Must be on-site in our Westminster, CO office at least part of the time.
  
  
  

This is a hybrid position, located in the Denver, Colorado metropolitan area. This individual will reside in the Denver area and will report in-person to either our Broomfield or Westminster office at least two (2) days per week.

Compensation: Starting salary range for this position is $52,000-68,000. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).

Clarity on your path

At Swisslog Healthcare, we are constantly looking for people who shape and develop our company. We offer exciting opportunities to learn, develop and lead change. You benefit from clear communication and development plans that are aligned with your personal strengths and our common goals. Enjoy many other benefits that we are constantly reviewing and expanding.

Our commitment

We use automation to make a difference in hospitals and healthcare facilities. 1,200 dedicated employees in more than 3,500 facilities around the world are already relieving the burden on staff and giving them more time for patient care activities. With the latest technologies in the field of medication management, we are taking responsibility for shaping tomorrow's healthcare system to improve patient care and increase medication safety.

Equal Opportunity EmployerSwisslog Healthcare is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, status as a protected veteran, or any other applicable status protected by federal, state or local law.

Swisslog’s FMLA policy can be found at:

http://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require reasonable accommodation to complete the application or to perform your job, please contact Human Resources at jobs.healthcare.us@swisslog-healthcare.com .