Regional Sales and Operations Manager (Coffee)

Job Summary: The Regional Sales and Operations Manager is responsible for leading and optimizing sales operations across multiple coffee cafe locations in Salt Lake, Tooele, and Washington County regions. This role encompasses strategic sales planning, driving new business acquisition, fostering long-term client relationships, overseeing staff performance, managing inventory systems, and ensuring the highest levels of customer satisfaction. 

Job Responsibilities 

Sales Management: 

• Develop and execute sales strategies to meet or exceed revenue targets. 
• Monitor and analyze sales performance across all channels, ensuring goals are met. 
• Collaborate with marketing to design promotional campaigns and drive sales. 
• Identify new market opportunities and drive customer acquisition and retention strategies. 
• Build and maintain strong relationships with key customers and stakeholders. 
• Track and report on key sales metrics, adjusting strategies as needed to meet objectives. 

Operations Management: 

• Oversee daily operations to ensure efficiency, productivity, and adherence to company policies. 
• Implement and monitor operational procedures to optimize workflow and improve operational performance. 
• Ensure that operational processes align with overall business objectives and customer satisfaction. 
• Work with cross-functional teams (e.g., finance, marketing, product) to drive business growth. 
• Analyze operational data to identify areas for improvement and cost-saving opportunities. 
• Manage budgets, forecasts, and ensure that expenditures remain within allocated limits. 

Team Leadership: 

• Supervise and lead teams across multi-regional operations, promoting a positive, results-driven work culture. 
• Conduct regular team meetings and individual performance reviews. 
• Hire, train, and develop staff to ensure alignment with organizational goals and growth. 
• Foster a collaborative environment that encourages feedback, innovation, and problem-solving. 

Strategic Planning & Business Development: 

• Contribute to the development of long-term business strategies and operational goals. 
• Assess market trends, competition, and industry changes to inform business strategy. 
• Identify and implement process improvements to enhance both sales and operational efficiency. 
• Support and drive new product development or service offerings in collaboration with the relevant teams. 

Customer Experience & Relationship Management: 

• Monitor customer satisfaction and feedback, taking necessary action to address concerns. 
• Ensure high-quality customer service and support across all touchpoints. 
• Resolve complex customer issues or complaints promptly and effectively. 
• Maintain key customer relationships and identify opportunities for upselling or cross-selling. 

Reporting & Analysis: 

• Prepare and present reports on sales performance and operational efficiency. 
• Analyze KPIs, providing insights into business performance and areas for improvement. 
• Provide leadership with actionable data and recommendations for ongoing business success. 

Skills and Qualifications: 

• Sales Management, Operations Management, and Inventory Control skills 
• Experience in managing coffee sales and locations 
• Strong leadership and team management skills 
• Excellent communication and customer service skills 
• Data analysis and reporting skills 
• Ability to work in a fast-paced environment 
• Knowledge of the coffee industry is a plus 
• Bachelor's degree in business administration or related field 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.