Club Manager, Charleston

Hi, I'm Jake, Head of Field Operations.

I’ll be leading the hiring process for this role. We can’t wait to hit the ground running in Charleston - and this person plays a big part of ensuring we do that successfully. Below, you’ll find more info about Switchyards, the role, and next steps. Thank you for your interest and for taking the time to check us out.

I look forward to hearing from you,

Jake

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Switchyards is the world’s first neighborhood work club. We're creating places to do our best thinking and most productive work. Near home. Around friends and neighbors. Always open — 24/7. 

Based in Atlanta and venture-funded, we’ve created a new consumer category for the future of work. With big plans to open work clubs across the country, we are becoming one of the iconic brands of our generation.

In our next phase, growth = oxygen. This exciting chapter will blend the best of scalable hyper-local growth with our distinctive Switchyards brand. We’re on the hunt for a Club Manager to oversee our day-to-day operations in Charleston, South Carolina.

This salaried position will be responsible for overseeing Charleston operations. That means managing the day-to-day of our 1 work club in Charleston, South Carolina, leading a team of 2-3 part-time Clubkeeps (the secret sauce behind our “invisible hospitality” operations model), working and communicating with vendors and partners, performing basic facility maintenance, delivering and stocking supplies, and making minor repairs & improvements. In addition, this role will contribute to various projects and initiatives for the Field Operations team as directed. Ultimately, the buck stops with you.

This role reports directly to the Head of Field Operations.

• An understanding and enjoyment of operations. You know when (and how) to roll up your sleeves and dive into the projects, day-to-day tasks, and opportunities that keep things running efficiently.
• An obsessive attention to detail. You notice when lights are out, when tables are wobbly, or when handles are loose…and you fix them.
• A keen sense of organization. You keep your workspace clean and efficient. You manage your schedule effectively to coordinate routine tasks and the surprise projects that inevitably pop up in an operational role.
• Some familiarity with hiring, training, and leading a small team of people towards a common goal.
• Adaptability. You are a self-starter, flexible, and eager to grow. You feel confident adjusting your perspective, priorities, and level of thinking efficiently as we evolve and scale. You excel in “the gray.”
• Time management. You’re able to accomplish things in a role where each day may look a little different.
• Empathetic leadership. You enjoy taking care of people and leading them towards results.
• Basic knowledge of everyday tools. You know how to navigate a hardware store and can tackle minor maintenance and repair projects.

People Management

• Hire, train, and inspire Clubkeeps.
• Evaluate Clubkeep performance.
• Manage scheduling for Clubkeeps.
• Process shift requests, shift coverage, and other scheduling updates.
• Monitor Clubkeep Slack channel and coordinate between Clubkeeps and Switchyards HQ as needed.
• Verify hours and run payroll.

General Upkeep of Club

• Handle day-to-day club operations.
• Daily walkthrough/upkeep of the club.
• Cleaning/tidying up all areas.
• Restocking supplies for the cafe, restrooms, etc.
• Minor repairs and maintenance to facility and/or any other Switchyards equipment on site.

Vendor/Supplier Communication & Management

• Serve as point of contact with local vendors for repairs and maintenance, member experience, and other needs as they arise
• Inventory management and organization.
• Ordering, tracking, and stocking of needed supplies.
• Monitor and manage vendor accounts to ensure optimal utilization.
• Monitor and respond to vendors, property managers, and emergencies as needed.

Opening of clubs

• Serve as the main point of contact for Switchyards HQ in the event we open a new location in Charleston.
• Aid with club launch operations and logistics like receiving items and ensuring system/equipment installations happen on time (in the event we open a new location in Charleston).

• 2-5 years of experience in hospitality or retail operations. Experience in management in these industries is a bonus.
• Exceptional written and verbal communication skills.
• A passion for operations, hospitality, great experiences, and creative spaces.
• A valid South Carolina driver’s license.
• A squeaky clean driving record (no points or DUI’s).
• General repair knowledge and skills.
• The ability to lift a minimum of 50lbs.

• A salary and benefits package that includes health insurance, stock options, and more. We want you to thrive here! 
• A dynamic and vibrant work culture that promotes personal growth, collaboration, and risk-taking.
• Equipment you need to get your work done efficiently.
• A Switchyards membership for you and your family. 
• Mileage reimbursement.
• 1000000000000001 cups of coffee.

Note: Switchyards is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.