What are the responsibilities and job description for the 82714- Collections Specialist position at Swoon?
Swoon is hiring a Collections Specialist for our top client in IL!
- 6 month contract with strong potential to extend/ convert
- If local to Naperville, on site 2x/month, if not fully remote
- Benefits available: Medical/Dental/Vision
- Looking to hire ASAP
Who is the client I would be working with?
- A leading financial company ranking 16th in largest total assets for commercial banking providing a combination of sector expertise, local knowledge and mid-market focus throughout the U.S. and provides a broad range of personal banking products and solutions through over 650 branches
What will I be doing in this role?
- Delivers exceptional customer service that builds trust through expertise, responsive service and support.
- Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
- Develops and maintains long-term, profitable relationships and expands share of wallet.
- Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
- Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
- Handles incoming calls in an informed, professional, and efficient manner.
What is required?
- 2 years experience in banking or collections
- Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area
- MS Office Proficiency
What would be nice?
- Bachelor's degree or higher
- Prior experience in enterprise organization
- Prior experience in banking organization
If interested apply here!
