What are the responsibilities and job description for the Account Manager - Mechanical Contractors position at Swoon?
Swoon is partnered with a family-oriented distributor of commercial and industrial filtration products to hire an Account Manager – Mechanical Contractors. This role offers an opportunity to join a collaborative team and drive customer success in a specialized sector.
Location: Fully On-site in Des Plaines, IL (Headquarters)
Hours: Mon-Fri 8:00 am - 5:00 pm
Compensation: $55,000 - $65,000 base 10% performance-based bonus (paid quarterly)
About the Role:
The Account Manager – Mechanical Contractors serves as the primary contact for existing customers, managing 500 accounts and up to $2.2M in revenue. This role works closely with Territory Sales Managers and Sr. Account Managers to drive customer growth, enhance relationships, and increase sales through strategic support and upselling.
Key Responsibilities:
- Manage inbound calls and support mechanical contractor accounts.
- Process will-call orders and coordinate deliveries across multiple locations.
- Serve as the main point of contact for customer inquiries and concerns.
- Maintain and grow existing customer revenue through relationship management.
- Support outside sales efforts, track quotes, and assist with customer acquisition.
- Upsell and cross-sell products and services to maximize revenue.
Qualifications:
- 2 or 4-year degree preferred or relevant work experience.
- 1-2 years of customer service and/or dispatch experience.
- Proficiency in CRM software (Salesforce, NetSuite) and Microsoft Office.
- Strong communication, problem-solving, and organizational skills.
- Ability to multitask in a fast-paced environment with attention to detail.
- Commitment to continuous improvement and teamwork, always striving to be the best version of oneself.
- Driven to succeed with a hungry, positive mindset.
- Self-motivated and able to inspire and motivate those around them.
Why you should love this company:
- Family-oriented company culture.
- Opportunity for growth and career advancement.
- Opportunity to drive customer success and be part of a dynamic, growth-focused team.
Salary : $55,000 - $65,000
